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Commercial Auto/Heavy Truck Appraiser

2 months ago

Toronto, Ontario, Canada Aviva Full time

**About Us**

At Aviva, we're a team of individuals who come together to make a difference. Our values of Care, Commitment, Community, and Confidence guide everything we do.

**Job Summary**

We're seeking a motivated and knowledgeable Heavy Equipment Road Appraiser to join our team in Ontario-GTA. As a key member of our team, you'll be responsible for assessing repairs and total loss valuations for heavy on-road and off-road vehicles, including motorhomes, RVs, commercial use trailers, heavy industrial equipment, heavy trucks, medium-duty trucks, tow trucks, motorcycles, snowmobiles, and ATVs.

**Key Responsibilities**

  • Utilize computerized estimating systems to prepare complete, competitive repair estimates and communicate repair estimate information to customers, repair facilities, and claim representatives as required.
  • Review appraisals from approved vendors.
  • Negotiate with repair facilities on repair plan processes.
  • Re-inspect repaired units for quality of service and cost control measures.
  • Evaluate actual cash value and sometimes replacement cost value of units declared a total loss and take proactive steps to control storage and rental vehicle costs.
  • Adhere to dispatch needs and fulfill claim investigation and resolution in the field.
  • Report fraudulent claims to senior supervisors.
  • Hours of operation may include evenings, weekends, and statutory holidays.
  • Work closely with claims handlers to provide valuable coaching and information on coverage issues.
  • Identify and communicate opportunities to improve the customer experience, claims handling processes, and financial outcomes for the business.

**Requirements**

  • Excellent communication and negotiation skills.
  • Minimum of 2-5 years of vehicle damage appraisal, minimum 2 years of heavy equipment appraisal, and collision repair industry experience.
  • Working knowledge of Audatex and Mitchell Estimating System.
  • Prior appraisal and hands-on shop experience is a must.
  • Strong computer skills, good communication skills, a strong team player, and strong problem-solving skills.
  • A network of reliable industry contacts for part pricing, used vehicle values, and repair procedures.

**What We Offer**

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Our vacation package starts at 4 weeks, plus the opportunity to buy an extra week.
  • Exceptional career development opportunities.
  • We'll support your professional development education.
  • Hybrid working model.

**Accommodations**

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process, including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.