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Human Resources Advisor

2 months ago

Ottawa, Ontario, Canada Hydro Ottawa Full time
Job Summary

The Human Resources Advisor plays a vital role in providing exceptional service to internal clients, ensuring timely and effective resolution of employee inquiries. This position requires a high level of independence, discretion, and judgment to ensure client satisfaction.

Key Responsibilities
  • Provide HR services to internal clients through various communication channels, including telephonic, electronic, and paper-based methods.
  • Utilize established communication scripts to handle different topics and ensure consistency in service delivery.
  • Identify client needs, clarify information, research issues, and provide solutions and alternatives using applicable policies, procedures, and guidelines.
  • Support employees and People Leaders with various HR processes, including employee benefits, pension enrollment, recruitment, absence, labor relations, safety, training, and other key processes.
  • Perform basic HR transactions with quality assurance in HR Technology, as required.
  • Evaluate client inquiries and escalate to Tier 3 Centre of Expertise Specialist or HR Partner, as per established procedures.
  • Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
  • Promote self-serve portals and HR programs, policies, and procedures to clients.
  • Build sustainable relationships and engage clients by exceeding expectations.
  • Maintain an effective "bring forward" system to support daily inquiries and ensure timely follow-up.
  • Stay up-to-date with HR policies, procedures, and educational opportunities to enhance job knowledge.
  • Ensure calls are answered according to established service delivery standards.
  • Perform data analysis and reporting.
  • Stay informed about changes to policies, processes, and procedures.
  • Maintain key data for reporting purposes.
Requirements
  • Post-secondary education in a related field, preferably Human Resources or Business Administration.
  • Minimum 1 year of relevant experience, preferably in a Human Resources environment.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Previous experience in a client support role.
  • General knowledge of Human Resources policies, processes, and systems.
  • Experience in providing excellent client service.
  • Effective communication skills, including active listening.
  • Familiarity with Service Centre call tracking systems and practices.
  • Familiarity with HR processes and systems.
About Hydro Ottawa

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves. We encourage applications from all qualified individuals and are committed to preventing and removing barriers to employment for people with disabilities.

Applicants must be legally entitled to work in Canada.