Human Resources Advisor

3 weeks ago

Ottawa, Ontario, Canada Hydro Ottawa Full time
Job Summary

The Human Resources Advisor is a key role within Hydro Ottawa, responsible for providing exceptional service to internal clients and resolving employee inquiries in a timely and professional manner.

Main Responsibilities
  • Serve as the first point of contact for HR services, providing support and guidance to employees and management teams.
  • Utilize communication scripts to handle various topics and ensure consistency in service delivery.
  • Identify client needs, research issues, and provide solutions and alternatives using applicable policies, procedures, and guidelines.
  • Support employees and leaders with benefits, pension enrollment, recruitment, absence, labor relations, safety, training, and other HR key processes.
  • Perform basic HR transactions with quality assurance in HR Technology, as required.
  • Elevate client inquiries to Tier 3 Centre of Expertise Specialists or HR Partners, as per established procedures.
  • Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
  • Promote self-serve portals and HR programs, policies, and procedures to clients.
  • Build sustainable relationships and engage clients by exceeding expectations.
  • Maintain an effective "bring forward" system to support daily inquiries and ensure timely follow-up.
  • Stay up-to-date with HR policies, procedures, and educational opportunities to enhance job knowledge.
  • Ensure calls are answered according to established service delivery standards.
  • Conduct data analysis and reporting to support business decisions.
  • Stay informed about changes to policies, processes, and procedures.
  • Maintain key data for reporting purposes.
Requirements
  • Post-secondary education in a related field, preferably Human Resources or Business Administration.
  • Minimum 1 year of relevant experience in a Human Resources environment.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Previous experience in a client support role.
  • General knowledge of Human Resources policies, processes, and systems.
  • Experience in providing excellent client service.
  • Effective communication skills, including active listening.
  • Familiarity with Service Centre call tracking systems and practices.
  • Familiarity with HR processes and systems.
About Hydro Ottawa

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves. We encourage applications from all qualified individuals and are committed to preventing and removing barriers to employment for people with disabilities.

Applicants must be legally entitled to work in Canada.

  • Human Resources Advisor

    4 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job Title: Human Resources AdvisorHydro Ottawa is seeking a skilled Human Resources Advisor to provide exceptional service to our internal clients. As a key member of our HR team, you will be responsible for resolving employee inquiries in a timely and professional manner.Key Responsibilities:Provide HR services to internal clients, including employee...

  • Human Resources Advisor

    4 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job Title: Human Resources AdvisorHydro Ottawa is seeking a skilled Human Resources Advisor to provide exceptional service to our internal clients. As a key member of our HR team, you will be responsible for resolving employee inquiries in a timely and professional manner.Key Responsibilities:Provide HR services to internal clients, including employee...

  • Human Resources Advisor

    1 month ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job Title: Human Resources AdvisorHydro Ottawa is seeking a skilled Human Resources Advisor to provide exceptional service to our internal clients. As a key member of our HR team, you will be responsible for resolving employee inquiries in a timely and professional manner.Key Responsibilities:Provide HR services to internal clients, including employee...

  • Human Resources Advisor

    1 month ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job Title: Human Resources AdvisorHydro Ottawa is seeking a skilled Human Resources Advisor to provide exceptional service to our internal clients. As a key member of our HR team, you will be responsible for resolving employee inquiries in a timely and professional manner.Key Responsibilities:Provide HR services to internal clients, including employee...

  • Human Resources Advisor

    4 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job Title: Human Resources AdvisorHydro Ottawa is seeking a skilled Human Resources Advisor to provide exceptional service to our internal clients. As a key member of our HR team, you will be responsible for resolving employee inquiries in a timely and professional manner.Key Responsibilities:Provide HR services to internal clients, including employee...

  • Human Resources Advisor

    4 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job Title: Human Resources AdvisorHydro Ottawa is seeking a skilled Human Resources Advisor to provide exceptional service to our internal clients. As a key member of our HR team, you will be responsible for resolving employee inquiries in a timely and professional manner.Key Responsibilities:Provide HR services to internal clients, including employee...

  • Human Resources Specialist

    6 days ago

    Ottawa, Ontario, Canada DC Department of Human Resources Full time

    Job SummaryThis position is located in the Office of Human Resources, Department of Parks and Recreation. The incumbent of this position serves as a Program Support Specialist with responsibility for planning and carrying out a variety of technical work assignments in support of human resources services including staffing and recruitment, classification,...

  • Human Resources Advisor

    2 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Job SummaryThe Human Resources Advisor is responsible for providing HR services to internal clients, resolving employee inquiries, and ensuring client satisfaction.Main ResponsibilitiesProvide HR services to internal clients through various communication channels.Identify client needs, research issues, and provide solutions and alternatives.Support employees...

  • Human Resources Advisor

    2 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Please note that Hydro Ottawa is committed to empowering the lives of people in the communities we serve. Our work means all the activities that make up our lives – at home, at work, at play – are there when we need them. That purpose unites us and fuels our work. We are seeking a Human Resources Advisor to join our team, who will be the first point of...

  • Human Resources Advisor

    2 weeks ago

    Ottawa, Ontario, Canada Hydro Ottawa Full time

    Please note that Hydro Ottawa is committed to empowering the lives of people in the communities we serve. Our work means all the activities that make up our lives – at home, at work, at play – are there when we need them. That purpose unites us and fuels our work. If you are a current Hydro Ottawa employee with access to Workday, apply to this job via...

  • Strategic Human Resources Advisor

    1 week ago

    Ottawa, Ontario, Canada CMHC Full time

    **About CMHC**At CMHC, we strive to create a well-functioning housing system. Our team believes in collaboration, flexibility, and accountability, and we are committed to making a real difference in the lives of Canadians.**The Role**We are seeking a Strategic Human Resources Advisor to join our People and Culture Team. As a Bilingual Business Partner, Human...

  • Human Resources Manager

    1 month ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Job Title: Human Resources SpecialistWe are seeking a skilled Human Resources Specialist to join our team at Aspirion Health Resources, LLC. This role will play a critical part in helping our organization meet its productivity goals through effective workforce management.Daily Tasks and Responsibilities:Administer benefits programs, including health, vision,...

  • Human Resources Manager

    1 month ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Job Title: Human Resources SpecialistWe are seeking a skilled Human Resources Specialist to join our team at Aspirion Health Resources, LLC. This role will play a critical part in helping our organization meet its productivity goals through effective workforce management.Daily Tasks and Responsibilities:Administer benefits programs, including health, vision,...

  • Human Resources Manager

    2 months ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Human Resources Specialist Job DescriptionWe are seeking a skilled Human Resources Specialist to join our team at Aspirion Health Resources, LLC. This role will play a critical part in helping us achieve our productivity goals through effective workforce management.Key Responsibilities:Benefits Administration: Administer benefits programs, including health,...

  • Human Resources Manager

    2 months ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Human Resources Specialist Job DescriptionWe are seeking a skilled Human Resources Specialist to join our team at Aspirion Health Resources, LLC. This role will play a critical part in helping us achieve our productivity goals through effective workforce management.Key Responsibilities:Benefits Administration: Administer benefits programs, including health,...

  • Human Resources Generalist

    3 weeks ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Job Summary:We are seeking a skilled Human Resources Generalist to join our team at Aspirion Health Resources, LLC. The successful candidate will be responsible for providing strategic HR support to our organization, focusing on talent acquisition, employee experience, and workforce management. Key Responsibilities: Administer benefits programs, including...

  • Human Resources Generalist

    3 weeks ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Job SummaryWe are seeking a skilled Human Resources Generalist to join our team at Aspirion Health Resources, LLC. The successful candidate will be responsible for a variety of HR-related activities, including recruiting, hiring, training, and benefits administration.Key ResponsibilitiesAdminister benefits programs, including health, vision, and dental...

  • Human Resources Generalist

    3 weeks ago

    Ottawa, Ontario, Canada Aspirion Health Resources, LLC Full time

    Job SummaryWe are seeking a skilled Human Resources Generalist to join our team at Aspirion Health Resources, LLC. The successful candidate will be responsible for a variety of HR-related activities, including recruiting, hiring, training, and benefits administration.Key ResponsibilitiesAdminister benefits programs, including health, vision, and dental...

  • Human Resources Generalist

    3 weeks ago

    Ottawa, Ontario, Canada Telesat Full time

    Job Title: Human Resources GeneralistTelesat is seeking a highly skilled Human Resources Generalist to join our team in Ottawa, Ontario.Job Summary:The Human Resources Generalist will provide a wide range of human resources services and support to client groups in Canada and to other members of the Human Resources team. This includes acting as the first...

  • Human Resources Generalist

    4 weeks ago

    Ottawa, Ontario, Canada Telesat Full time

    Job Title: Human Resources GeneralistTelesat is seeking a highly skilled Human Resources Generalist to join our team in Ottawa, Ontario.About the Role:The Human Resources Generalist will provide a wide range of human resources services and support to client groups in Canada and to other members of the Human Resources team. This includes acting as the first...