Human Resources Advisor

3 weeks ago


Ottawa, Ontario, Canada Hydro Ottawa Full time
Job Title: Human Resources Advisor

Hydro Ottawa is seeking a skilled Human Resources Advisor to provide exceptional service to our internal clients. As a key member of our HR team, you will be responsible for resolving employee inquiries in a timely and professional manner.

Key Responsibilities:
  • Provide HR services to internal clients, including employee benefits, pension enrolment, and recruitment process support.
  • Identify client needs, clarify information, and provide solutions and/or alternatives utilizing applicable policies, procedures, and guidelines.
  • Escalate client enquiries to Tier 3 Centre of Expertise Specialist or HR Partner as per established procedures.
  • Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
  • Build sustainable relationships and engage clients by going the extra mile.
  • Perform data analysis and reporting.
  • Keep abreast of changes to policies, processes, and procedures.
Requirements:
  • Post-secondary education in a related field, preferably Human Resources or Business Administration.
  • Minimum 1 year of relevant experience preferably in a Human Resources environment.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Previous experience in a client support role.
  • General knowledge of Human Resources policies, processes, and systems.
  • Experience in providing excellent client service.
  • Effective communication skills, including active listening skills.
What We Offer:
  • A competitive salary commensurate with qualifications.
  • A Hybrid Work Model, with position-specific details to be discussed with successful candidates.
  • The opportunity to work for a dynamic and forward-thinking organization.

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves. We encourage applications from all qualified individuals and are committed to preventing and removing barriers to employment for people with disabilities.



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