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Senior Technical Support Specialist

3 months ago

Montreal, Quebec, Canada Mpi Inc. Full time

Senior Technical Support Engineer - Mpi Inc.

The Senior Technical Support Engineer plays a crucial role in delivering high-level technical assistance to both internal and external clients within the Operations division. This position is focused on resolving complex customer challenges and engaging in the design, engineering, and implementation of server, networking, internet, and security solutions tailored for co-location and managed services clients.

Key Responsibilities:

  • Diagnose and resolve issues on both internal and client systems, including providing on-call support
  • Serve as the main point of contact for production client systems
  • Install, mount, and connect hardware for both clients and internal use
  • Oversee system and application installation and configuration processes
  • Design and implement networking solutions, security measures, connectivity, and support applications in accordance with certifications
  • Ensure operating systems and applications are up-to-date with patches and security protocols
  • Analyze and troubleshoot client issues, offering backup support as necessary

Required Skills:

  • Bilingual proficiency in English and French
  • Relevant Microsoft certifications such as MCSE or MCDBA
  • Knowledge of networking and server technologies
  • Experience with SQL databases and Citrix environments
  • Exceptional analytical and problem-solving abilities

Required Education:

  • IT Diploma from a recognized technical institution or equivalent professional experience

Preferred Qualifications:

  • CCNA certification
  • Familiarity with SQL and Exchange systems

If you are interested in this opportunity, please submit your resume for consideration.