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Business Process Improvement Manager

2 months ago

Edmonton, Alberta, Canada EMCO Corporation Full time
Job Description

Job Summary:

The Regional Operations Specialist will be primarily responsible for providing support for Accounts Payable and Pricing in their region by promoting operational best practices, providing training, and working collaboratively with the National Support Centre (NSC) AP Support, Pricing, & PMG (Product Management Group) teams.

Key Responsibilities:AP Mismatch Reporting & Support:
  • Review and prioritize regional AP reports to focus Profit Centre (PC) teammates on high-risk suppliers and transactions.
  • Master M3 AP training materials and processes and act as a resource for PC teammates, providing direction for follow-up and correction of AP discrepancies.
  • Support PC teammates proactively by promoting operational best practices such as regular review of AP reports.
  • Review and follow-up on outstanding invoices for strategic suppliers.
  • Support the acquisition payables process including entering invoices, costing POs, reconciling un-invoiced inventory receipts, and assisting in the purchase to pay process.
  • Host biweekly Q and A Team's calls with AP Teammates.
  • Design KPIs for Teammates to Action.
  • Reach out to Audit to see if there is an AP component and if not, develop one.
National Support Centre Collaboration:
  • Collaborate with NSC AP Support team by providing suggestions for process improvements & enhancement requests and relay feedback from PC teammates.
  • Implement a proactive approach to finding efficiencies within the purchases and payments process.
Pricing Analysis & Support:
  • Master M3 pricing training materials and processes and act as a resource for PC teammates.
  • Review and identify margin growth opportunities within individual PC pricing structures.
  • Recommend pricing improvement strategies.
  • Pricing training for new teammates.
  • Manage requests for customer pricing headers.
  • Host biweekly Q and A Team's calls with Pricing Teammates.
  • Build on the initial training KPIs for Teammates to Action.
Marginal Growth through Pricing:
  • Marginal Audits and Pricing KPI and Expectations.
  • Deep dive and look for easy wins.
  • Target top PCs with margin erosion.
  • Educate Teammates on Coleman AIPricing Analytics and CoachingEfficiency- what is being overridden.RedundancyMargin loss through cost changesPricing LeaksHigh Velocity ItemsNetwork with RPCsLeveraging technology, new M3 tools and analyticsCoach Pricing Champions.
  • Emotional Change Management.
National Support Centre Collaboration:
  • Collaborate with NSC Pricing team by providing suggestions for process improvements & enhancement requests and relay feedback from PC teammates.
  • Implement a proactive approach to finding efficiencies within the pricing and costing process.
PMG Liaison:
  • Collaborate with PMG and act as a regional point of contact.
  • Identify vendor price file discrepancy.
  • List price discrepancy corrections.
Operations Support:
  • Stale inventory reporting.
  • Birst reporting.
  • Commodities analysis.
  • Work with NVR to send regional rebate agreements (RM to sign programs).
Procurement Support & Training:
  • Master M3 pricing training materials and processes and act as a resource for PC teammates.
  • Review and identify margin growth opportunities within individual PC costing structures.
  • Recommend costing improvement strategies.
  • Procurement training for new teammates.
  • Manage requests for PC costing headers.
  • Host biweekly Q and A Team's calls with Procurement Teammates.
  • Design KPIs for Teammates to Action.
Qualifications:
  • University degree and/or college diploma majoring in accounting or relevant work experience considered an asset.
  • Strong communication skills.
  • Positive attitude, professionalism, embraces and lives into EMCO's Core Value.
  • Self-starter and strong attention to detail.
  • Desire for continuous self-improvement.
  • Ability to develop a high level of trust and respect from internal customers.
  • Works well in a team environment.
  • Analytical with the ability to identify key issues and opportunities for improvement.
  • Strong knowledge of Infor M3.
  • Driver's license and mode of transportation.
Preferred Skills:
  • Bilingual communication is considered an asset.
Travel Requirements:
  • On an as needed basis there will be a travel requirement to locations in the Western Region, the scope will include Emco HVAC/ISC Canada West - on average visit a PC once per week, the PCs that are further away would require an extended travel to visit in a loop.
  • From time to time, you may be required to attend training and workshops outside Emco HVAC/ISC Canada West.
Training Requests and Development Opportunities:
  • Train with AP Support on the backend of AP- including but not limited to how the system organizes the GLs and the process M3 uses to distribute the approved invoices.
  • Train with Accounting to understand the SOP and how AP and Average Cost effect the SOP.
  • Learn the PMG requirements and expectations.
  • Train on M3 Procurement and external Procurement course.
  • Observe a PC Audit to gain insight on Operational Excellence and Best Practices.
  • Train on Order Entry to understand what the Sales Team sees and how it relates to Best Practices for Pricing, Procurement and AP.