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Guest Services Associate

2 months ago

Ottawa, Ontario, Canada Marriott International Full time
{"POSITION SUMMARY": "

Deliver exceptional guest experiences

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Ensure accurate payment processing and activate/reissue room keys. Verify and adjust billing for guests. Communicate with staff when guests are waiting for an available room. Provide guests with information and directions. Answer, record, and process all guest calls, requests, questions, or concerns.

", "Key Responsibilities": "

Secure payment; operate telephone switchboard station; run and check daily reports, contingency lists, and credit card authorization reports. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

", "Requirements": "

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; assist individuals with disabilities; thank guests with genuine appreciation.

", "Preferred Qualifications": "

High school diploma or equivalent; no related work experience; no supervisory experience; no license or certification required.

", "Marriott International": "

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

", "Accessibility": "

We take seriously our obligations under provincial human rights and accessibility legislation. We are happy to provide accommodations to job applicants needing assistance.

", "Contact Us": "

Please call or email us for more information.

", "Language": "

We operate in English.

", "Job Type": "

Full-time.

", "Work Environment": "

Hotel.

", "About Us": "

We are Marriott International.

", "Equal Opportunity Employer": "

We are an equal opportunity employer.

", "Accessibility Statement": "

We are committed to accessibility.

", "Contact Information": "

Please contact us for more information.

", "Language Code": "en-US"}