Clinical Operations Manager

2 weeks ago

Delta, British Columbia, Canada Fraser Health Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Operations Manager to join our team at Fraser Health. As a key member of our leadership team, you will be responsible for managing and providing clinical and operational leadership to a front-line patient care department or health program.

Key Responsibilities
  • Manage and provide clinical and operational leadership to a front-line patient care department or health program.
  • Supervise Nurses at the Level 4 or 5 classification/wage rate.
  • Oversee the operational, administrative activities of a clinical operation or program service.
  • Foster an environment that empowers and supports individuals to provide safe, quality care.
  • Ensure clinical operation(s) and program service(s) are delivered in an effective and efficient manner.
  • Maintain effective communications and prioritize and advise on the status of clinical services objectives.
  • Manage resources through the development of operating and capital budgets, review of expenses and the development of action plans.
  • Review contracted agency budgets in terms of established contract performance criteria and liaise with agency to establish required action plans.
  • Provide leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care.
  • Recruit people, provide leadership and mentorship on individual leadership and development plans, and provide regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
  • Review Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establish department objectives and action plans.
  • Provide leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
  • Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations.
  • Investigate and respond to complaints or grievances. Represent the Department in third party venues.
  • Establish and maintain effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners.
  • Coordinate the utilization of shared resources including services, equipment, and space with other departments and/or sites.
  • Participate in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans.
  • Assess and advise on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
  • Act as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
  • Act as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
  • Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
  • Participate in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
  • Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
  • Participate in the development, implementation and negotiation of essential service contingency plans. Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.
Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven years' recent related experience, including two years in a leadership role; or an equivalent combination of education, training and experience.

Competencies:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Excellent oral, written and presentation skills.
  • Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
  • Ability to plan, prioritize and carry out projects.
  • Knowledge of department management processes under collective agreements.
  • Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
  • Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
  • Knowledge of research methodology, practices and techniques.
  • Excellent investigative, analytical and problem solving skills.
  • Ability to work effectively under pressure and with changing priorities and deadlines.
  • Knowledge of Information Systems applications, tools and concepts.

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