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Strategic Engagement Manager

2 months ago


Brampton, Ontario, Canada Tata Consultancy Services Full time
About the Role

Tata Consultancy Services is an equal opportunity employer, committed to fostering a diverse and inclusive work environment. Our organization values diversity in all its forms, including race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation.

We operate on a global scale, with a diverse talent base of over 600,000 associates representing 153 nationalities across 55 countries. Our domain-led structure offers businesses a single window into industry-specific solutions, enabling us to provide a competitive edge to our customers.

Key Responsibilities
  • Manage large teams across development and operational engagement, with a strong focus on customer and team management.
  • Build relationships at all levels and present to senior executives, leveraging your expertise in credit card and banking domains.
  • Drive delivery excellence, working with targets for incremental growth and margin.
  • Oversee contract, work order tracking management, and portfolio operational management.
  • Manage customer escalations, track monthly/quarterly/yearly revenue, and own margin targets for portfolios and accounts.
  • Ensure business associates' compliance with contracting, monthly timesheet, and delivery tracking processes.
  • Implement process improvement initiatives across the delivery lifecycle.
  • Groom and coach associates to align with customer and account priorities.
  • Review critical program deliverables for quality and coverage, drawing on experience in telecom and data domains.
  • Collaborate with diverse service practices in TCS for RFP/RFI/RFQ responses, proactive recommendations, and resource management.
What We Offer

Tata Consultancy Services is committed to meeting the accessibility needs of all individuals, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). We invite candidates who meet the qualification for this position to continue exploring opportunities that match their profile.