Bilingual Customer Service Representative

4 hours ago

Ottawa, Ontario, Canada Cowan Insurance Group Full time
Customer Service Representative - Insurance

As a Customer Service Representative with Cowan Insurance Group, you will play a vital role in providing exceptional service to our clients. Reporting to the Supervisor, Third Party Administration Call Centre, you will be responsible for answering all incoming telephone calls and emails from plan members and service providers.

Key Responsibilities:

  • Provide excellent customer service while responding to all inbound inquiries.
  • Be attentive to the customer in order to fully understand their situation.
  • Document all call information according to standard operating procedures.
  • Remain current on program information, products, processes, and business initiatives.
  • Use the company supplied 'scripts' when available.
  • Assist in other departments as required.
  • Flexible hours may be required at peak periods.

Requirements:

  • Highly developed customer service skills;
  • Ability to learn quickly and adapt to several computer systems;
  • Ability to multi-task & prioritize in a fast-paced environment;
  • Proven problem-solving and decision-making skills;
  • Ability to work as part of a team as well as independently;
  • Excellent organizational skills;
  • Medical/dental knowledge and experience would be an asset;
  • Bilingual in English and French, spoken and written is an asset;
  • Bilingual in Arabic or Spanish, spoken and written is an asset.

About Us:

Cowan Insurance Group is a proud, independent, and Canadian-owned company with a rich history dating back to 1927. We offer a comprehensive range of insurance products and services, including commercial and personal insurance, group benefits, and wealth management solutions. Our award-winning client-centric approach emphasizes innovation, excellence, and collaboration.

What We Offer:

  • Competitive salary;
  • Participate in our comprehensive benefits plan on day one — no waiting period;
  • Company-matched Retirement Savings Plan;
  • Company-paid training and development courses;
  • Community involvement;
  • Hybrid work environment.

Equal Opportunity Employer:

Cowan Insurance Group is an Equal Opportunity Employer. We select candidates strictly on the basis of an individual's technical qualifications, knowledge, and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

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