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Reservation and Switchboard Agent
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Toronto, Ontario, Canada Silver Hotel Group Full timeJob SummaryThe Reservation and Switchboard Agent represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.Key...
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Reservation and Switchboard Agent
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Toronto, Ontario, Canada Silver Hotel Group Full timeJob SummaryThe Reservation and Switchboard Agent represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.Key...
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1 month ago
Toronto, Ontario, Canada Silver Hotel Group Full timeJob SummaryThe Reservation and Switchboard Agent represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.Key...
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Reservation and Switchboard Agent
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Toronto, Ontario, Canada Silver Hotel Group Full timeJob SummaryThe Reservation and Switchboard Agent represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.Key...
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Reservation and Switchboard Agent
4 weeks ago
Toronto, Ontario, Canada Silver Hotel Group Full timeJob SummaryThe Reservation and Switchboard Agent represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.Key...
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Reservation and Switchboard Agent
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Toronto, Ontario, Canada Silver Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Novotel Toronto Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesGuest...
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Reservation Agent
1 month ago
Toronto, Ontario, Canada Silver Hotel Group Full timeJob Title: Reservation and Switchboard AgentWe are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Novotel Toronto Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all...
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Reservation Agent
1 month ago
Toronto, Ontario, Canada Silver Hotel Group Full timeJob Title: Reservation and Switchboard AgentWe are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Novotel Toronto Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all...
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Toronto, Ontario, Canada Silver Hotel Group Full timeJob Title: Reservation and Switchboard AgentWe are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Novotel Toronto Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all who...
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Reservation Agent
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Toronto, Ontario, Canada Silver Hotel Group Full timeJob Title: Reservation and Switchboard AgentWe are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Novotel Toronto Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all who...
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Toronto, Ontario, Canada Silver Hotel Group Full timeKey ResponsibilitiesThe Reservations and Switchboard Agent plays a vital role in ensuring exceptional guest satisfaction at Novotel Toronto Centre.Responsibilities include:Providing top-notch telephone service to guests, public, and associatesAnswering calls within 3 rings, utilizing correct salutations and etiquetteAnticipating guests' needs, responding...
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Reservation and Switchboard Agent
2 months ago
We are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Silver Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.
Key Responsibilities- Guest Service: Provide courteous and efficient telephone service to guests, responding to inquiries and resolving challenges in a timely and professional manner.
- Reservation Management: Process all requests, including changes and cancellations, and review and validate all reservation information to ensure accuracy.
- Communication: Maintain complete knowledge of hotel facilities, services, and policies, and communicate this information to guests and colleagues as needed.
- Problem-Solving: Anticipate and resolve guest issues, ensuring high levels of satisfaction and loyalty.
- Teamwork: Collaborate with colleagues to ensure seamless operations and achieve team goals.
- Experience: Previous experience in a hotel front desk or customer service role, preferably in a similar environment.
- Skills: Excellent written and verbal communication skills, computer literacy, and ability to work in a fast-paced environment.
- Personal Qualities: Friendly, energetic, and self-motivated individual with a professional appearance and a passion for delivering exceptional guest service.
- Competitive Compensation: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional development.
- Collaborative Environment: A dynamic and supportive team environment.