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Reservation and Switchboard Agent

2 months ago

Toronto, Ontario, Canada Silver Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation and Switchboard Agent to join our team at Silver Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Service: Provide courteous and efficient telephone service to guests, responding to inquiries and resolving challenges in a timely and professional manner.
  • Reservation Management: Process all requests, including changes and cancellations, and review and validate all reservation information to ensure accuracy.
  • Communication: Maintain complete knowledge of hotel facilities, services, and policies, and communicate this information to guests and colleagues as needed.
  • Problem-Solving: Anticipate and resolve guest issues, ensuring high levels of satisfaction and loyalty.
  • Teamwork: Collaborate with colleagues to ensure seamless operations and achieve team goals.
Requirements
  • Experience: Previous experience in a hotel front desk or customer service role, preferably in a similar environment.
  • Skills: Excellent written and verbal communication skills, computer literacy, and ability to work in a fast-paced environment.
  • Personal Qualities: Friendly, energetic, and self-motivated individual with a professional appearance and a passion for delivering exceptional guest service.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Environment: A dynamic and supportive team environment.