Accounts Receivable Agent
4 weeks ago
Location: Corporate Office
Reports to: Manager Adjustments and Payment Processing
It's not just a job. It's a commitment.
As a prominent provider in the logistics and freight sector, we have been fulfilling commitments for over six decades. How do we achieve this? It begins with you. The paths we traverse, the challenges we face, and the commitments we uphold – it's all made possible by our dedicated workforce. Whether you're eager to enhance your skills, make a difference in your community, or motivate your colleagues, we are here for you.
Role Overview- Manage all incoming correspondence regarding credit inquiries from both internal and external stakeholders.
- Assist clients with billing inquiries and troubleshoot issues.
- Input credit and dispute cases into the S4 Hana system.
- Act as a liaison among Customers, Sales, and Accounts Receivable.
- Handle customer calls as necessary.
- Update the S4 Hana system with relevant information.
- Conduct periodic visits to clients to foster relationships.
- Collaborate with Sales to ensure optimal customer service delivery.
- Perform additional tasks as assigned.
- At least 3 years of experience in Customer Service or a related field involving computerized Accounts Receivable and/or Collections.
- Familiarity with SAP (S4 Hana) is essential.
- Strong analytical and problem-solving abilities.
- Proficient in Excel, including spreadsheets and formulas.
- Exceptional interpersonal skills and the ability to thrive in a team setting.
- Above-average communication skills, both written and verbal.
- Demonstrated attention to detail.
- Capability to conduct root cause analysis.
- Able to work effectively under pressure with minimal supervision.
- Knowledge of billing processes, contracts, claims, and related areas is advantageous.
- Excellent telephone communication skills.
- Strong organizational capabilities.
WORKING ENVIRONMENT
Location: Corporate Office
Conditions: Office Environment
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