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Vehicle Claims Consultant
2 months ago
Join a leading name in the property and casualty insurance sector, Aviva Canada, as we seek dedicated individuals for the role of Auto Claims Advisor. Our Auto Claims team is searching for empathetic, driven, and customer-oriented professionals. If you thrive in a dynamic environment and possess a genuine desire to assist others while advancing your career, we encourage you to explore this opportunity.
As an Auto Claims Advisor, you will serve as the initial point of contact for our clients during their time of need. Your role will involve delivering exceptional customer service by guiding them through the claims process, conducting thorough investigations, and determining the most appropriate course of action.
To effectively support our customers, you must be prepared to work on a rotating shift schedule from 8 AM to 5 PM, Monday through Friday.
At Aviva, we value flexibility and collaboration; hence, this position offers a hybrid work model, combining the benefits of both in-office and remote work.
Key Responsibilities:- Assist clients in navigating the claims process by investigating their auto collision claims and addressing their needs.
- Adhere to company and industry regulations, implementing best practices and taking ownership of customer outcomes.
- Operate independently in a digital workspace.
- Engage in continuous training to stay informed about the latest claims handling best practices.
- Contribute to special projects and provide insights to enhance Aviva's commitment to delivering an exceptional customer experience.
- Experience in customer service (e.g., retail, hospitality).
- Bilingualism is advantageous.
- Strong verbal and written communication skills.
- Proficiency in digital environments and online tasks.
- A genuine curiosity and proactive approach to improving processes for a positive customer experience.
- Ability to integrate into and positively contribute to our organizational culture and values.
- Attractive compensation package, including base salary, eligibility for an annual bonus, paid time off, retirement savings, share plan, health benefits, personal wellness account, and three paid volunteer days annually.
- Starting vacation package of four weeks.
- Exceptional career development opportunities through a tailored progression plan within the Auto Claims department.
- Financial support for professional development education (Controlled Insurance Program designation).
- Corporate wellness initiatives to promote employees' physical and mental well-being.
- A diverse, inclusive, and vibrant team culture that encourages you to bring your authentic self to work.
- Regular social and team-building activities.
- Employee recognition programs.
At Aviva, we are committed to our purpose: to support you today for a better tomorrow.
We seek individuals who prioritize doing the right thing for our customers and colleagues. We value those who take initiative, demonstrate ownership, and make sound decisions. As leaders in providing digital services, we welcome candidates who are passionate about enhancing customer experiences through technology.
We are dedicated to fostering an inclusive environment and encourage applications from individuals with diverse backgrounds and experiences. We want our employees to feel comfortable bringing their whole selves to work.
Aviva Canada has an accommodation process in place to support employees with disabilities. If you require specific accommodations upon starting your employment, please reach out to your Talent Acquisition Partner to arrange appropriate support. This process is applicable throughout your career with Aviva Canada.
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