Branch Operations Coordinator

1 month ago

Vaughan, Ontario, Canada Graybar Canada Limited Full time

Company Overview:

Graybar Canada Limited is a prominent player in the wholesale distribution of electrical, automation, and telecommunications products. As a division of Graybar Electric US, we pride ourselves on being one of the oldest and largest distributors in Canada, recognized as a Fortune 500 company.

With over 250 distribution centers across North America and a strong presence in Canada, Graybar combines the resources of a large corporation with the personalized service of a local business.

Position Title: Branch Administrator

Compensation and Benefits:

Graybar Canada Limited provides a comprehensive compensation package, which includes:

  • No evening or weekend shifts
  • Access to TELUS Health Virtual Care
  • Shared health and dental benefits
  • Life and AD&D insurance
  • Employee profit-sharing program
  • Long-term disability benefits
  • Group RRSP matching
  • Corporate fitness membership program
  • Employee share purchase program
  • Computer purchase plan
  • Tuition reimbursement program
  • Service awards program

Role Purpose:

The primary objective of this role is to deliver exceptional customer service while managing phone inquiries and welcoming visitors, along with executing general clerical tasks in accordance with established protocols.

Key Responsibilities:

  • Manage invoice processing for direct order billings.
  • Handle all customer returns for the branch.
  • Coordinate and schedule appointments, meetings, and events as necessary.
  • Direct telephone inquiries to the appropriate personnel and provide general information to clients and the public.
  • Prepare documents for management using Word and Excel.
  • Offer administrative support to senior management.
  • Collaborate with vendors to address shortages and delivery issues.
  • Expedite purchase orders and maintain delivery records.
  • Assist with daily invoicing and scanning of pick tickets.
  • Verify and reconcile cash sales transactions.
  • Process non-stock and defective returns to vendors promptly.
  • Issue credits and rebills to customers as needed.
  • Manage tax corrections.
  • Provide backup support for branch purchasing tasks.
  • Support the switchboard receptionist as needed.
  • Welcome and assist incoming customers, vendors, and other visitors.
  • Perform additional duties as assigned.

Preferred Qualifications:

  • A university degree, college diploma, or equivalent experience is considered an asset.
  • Strong time management and organizational skills.
  • High attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and manage customer requests effectively.
  • Strong prioritization skills to meet deadlines.
  • Enthusiastic and enjoys working in a busy office environment with minimal supervision.
  • Proven data entry, editing, and typing abilities.
  • Familiarity with ordering supplies, equipment, and inventory control.

The responsibilities outlined above provide a brief overview of the position and are not intended to be exhaustive of all current or future duties and responsibilities.

If you are motivated and passionate about delivering outstanding customer service, we encourage you to consider a career with Graybar Canada Limited.

Graybar Canada Limited is an equal opportunity employer, welcoming applications from all interested candidates.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

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