Guest Services Attendant
2 days ago
Four Seasons is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that fosters growth, creativity, and innovation.
About the RoleWe're seeking a highly motivated and customer-focused Guest Services Attendant to join our team at Four Seasons Resort & Residences Whistler. As a key member of our front desk team, you'll be responsible for providing warm and personalized greetings to our guests, assisting with luggage and valet parking, and providing exceptional service throughout their stay.
Key Responsibilities- Greet guests and provide a warm welcome to the resort
- Assist with luggage and valet parking
- Provide guests with directions, recommendations, and information about the resort and local area
- Load luggage into cars for departing guests
- Handle guest interactions with the highest level of hospitality and professionalism
- Accommodate special requests and resolve customer complaints
- Previous experience in customer service or a related field
- Strong command of the English language
- Comfortable lifting and carrying 20+ pounds
- Class 5 BC Driver's license REQUIRED
- Excellent commitment to service and a passion for delivering exceptional guest experiences
- Access to affordable shared staff accommodation
- Employee theme recognition days and events
- Complimentary meal per shift in our employee dining room
- Paid time off and additional floating holidays per year
- Excellent training and development program
- Employee gym and fitness classes
Our resort is open 24/7, 365 days a year, and we expect our service staff to be flexible in working mornings, evenings, weekends, and holidays.
We're an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.
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