Retail Operations Leader

4 weeks ago

Toronto, Ontario, Canada Accoravillage Full time
Retail Operations Leader - Accoravillage

About Us:
Accoravillage is a prominent player in the hospitality sector, committed to delivering exceptional guest experiences through innovative services and a dedicated team. We prioritize technology and customer satisfaction in our operations.

Job Overview

The Retail Operations Leader is accountable for overseeing the daily functions and profitability of their designated location(s), aligning with established targets and business strategies. Responsibilities encompass staff management, ensuring customer satisfaction, product display, inventory oversight, and executing seasonal adjustments and promotional initiatives.

All Retail Operations Leaders are expected to exemplify compliance and education, leading by example, providing guidance, and upholding company standards.

Core Competencies & Requirements

  • Strong sense of accountability and reliability.
  • High ethical standards and integrity.
  • Excellent skills in time management and prioritization.
  • Proven ability to train, coach, mentor, and inspire team members.
  • Proficient in inventory management.
  • Advanced skills in Microsoft Office applications.
  • Exceptional customer service and problem-solving abilities.
  • Capable of planning and organizing tasks effectively to ensure completion.
  • Well-developed diplomatic skills, including negotiation and conflict resolution.
  • Quick learner with the ability to adapt to sales software.
  • Professional demeanor with a positive attitude.
  • Detail-oriented with strong record-keeping abilities.

Job Duties

  • Cultivate, develop, and motivate high-performing customer success teams in a dynamic environment.
  • Address and resolve all customer complaints with professionalism.
  • Ensure compliance with health, safety, and security regulations.
  • Maintain a comprehensive understanding of and reinforce departmental policies and procedures.
  • Communicate updates in policies, procedures, products, services, and promotions that impact customers.
  • Manage inventory effectively to maintain adequate stock levels.
  • Drive sales growth, expand market reach, and promote business initiatives to achieve set objectives.
  • Oversee processes for verifying deliveries and managing packaging documentation.
  • Ensure accurate invoice verification against delivery documentation and track expenditures.
  • Maintain a neat presentation of merchandise, ensuring correct pricing.
  • Manage pricing strategies throughout the product lifecycle, considering seasonal changes.
  • Authorize customer refunds and employee discounts.
  • Provide management with necessary reports on sales, staffing, and productivity.
  • Balance sales, print, and record receipts while tracking daily revenue.
  • Conduct daily bank deposits and reconcile financial statements.
  • Record transactions for credit and debit accounts.
  • Supervise all staff, coordinating work to ensure efficient operations at all times.

Education, Training and Experience

  • Minimum of 3 years of experience in the retail sector.
  • At least 1 year of supervisory experience in a retail setting.
  • Comprehensive experience in customer service.
  • Clear criminal background check.
  • Relevant certifications as required.

Working Conditions

  • Some travel may be necessary.
  • Ability to deliver presentations and conduct training sessions.
  • Manual dexterity required for using computers and peripherals.
  • Capability to lift up to 25 pounds.
  • Overtime may be required as needed.

Accoravillage values diversity in its workforce and is committed to creating an inclusive environment where individual differences are recognized, appreciated, and utilized to their fullest potential.

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Groupe TVA Full time

    Company Overview At Groupe TVA, we take pride in being at the forefront of delivering affordable wireless services to Canadians. We are constantly seeking motivated individuals who are ready to challenge the norm. Role Overview As the Retail Operations Leader, your primary responsibility will be to provide essential operational support to our Retail...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Kit And Ace Full time

    Position Overview As the Retail Operations Leader, you will oversee all facets of the retail environment within your designated area, treating it with the utmost care and responsibility. This dynamic position requires you to cultivate exceptional brand interactions while nurturing a high-performing team of leaders. You play a crucial role in managing a...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Hello Mobile Full time

    Retail Operations Leader Job OverviewWe are seeking a dedicated and experienced Retail Operations Leader to oversee our retail store's daily functions at Hello Mobile. This role is essential in ensuring a seamless shopping experience for our customers while managing a dynamic team.Key ResponsibilitiesTask Delegation: Assign responsibilities to sales...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Groupe TVA Full time

    Company Overview At Groupe TVA, we take pride in being at the forefront of providing accessible wireless services to Canadians. We are continuously seeking motivated individuals who are eager to challenge the conventional. Role Overview As the Retail Operations Leader, your primary responsibility will be to offer operational assistance to the Retail...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Freedom mobile Full time

    Job OverviewAs the Retail Operations Leader, you will deliver essential operational support to the Retail sales teams. Your primary responsibilities will include documenting and analyzing existing business processes, identifying areas for improvement, and proposing effective solutions to minimize errors, enhance efficiency, and ultimately boost sales...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Groupe TVA Full time

    Company Overview At Groupe TVA, we take pride in being at the forefront of providing accessible wireless services to Canadians. We are constantly seeking motivated individuals who are eager to challenge the conventional. Role Overview As the Retail Operations Manager, your primary responsibility will be to deliver operational assistance to the Retail...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Hello Mobile Full time

    Retail Operations Leader Job OverviewWe are seeking a dedicated individual to join our team at Hello Mobile as a Retail Operations Leader. This role is crucial in ensuring the smooth functioning of our retail environment.Key ResponsibilitiesTask Delegation: Distribute responsibilities among sales personnel to optimize performance.Returns Management: Oversee...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada IIQAF Full time

    IIQAF is on the lookout for a skilled and results-driven individual to take on the role of Retail Operations Leader at our establishment. In this capacity, you will be responsible for managing all facets of the store's operations, ensuring an exceptional customer journey while driving sales growth. The ideal candidate will bring extensive experience in...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada IIQAF Full time

    IIQAF is in search of a skilled and experienced individual to take on the position of Retail Operations Leader. In this pivotal role, you will be responsible for managing the comprehensive operations of our retail outlet, ensuring an exceptional shopping experience for our customers while driving sales growth. The successful candidate will bring extensive...

  • Interim Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Apple Full time

    Apple Retail Operations - Interim LeaderAre you enthusiastic about guiding a team to enhance business performance and reach optimal results? Join Apple as an Interim Retail Operations Leader and become part of a diverse and forward-thinking team that transforms industries.As the head of a team responsible for Apple's retail operations nationwide, you...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada HITESH KHAIRA PHARMACY INC. Full time

    Retail Operations LeaderHITESH KHAIRA PHARMACY INC. is looking for a dedicated individual to fill the role of Retail Operations Leader. The successful candidate should have completed their Secondary school education and possess between 1 to 2 years of relevant experience in a supervisory capacity. This is a full-time, permanent position with a primary work...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada HITESH KHAIRA PHARMACY INC. Full time

    Retail Operations LeaderHITESH KHAIRA PHARMACY INC. is looking for a dedicated individual to take on the role of Retail Operations Leader. The successful candidate should have completed their Secondary school education and possess between 1 to 2 years of relevant experience in a supervisory capacity. This is a permanent role requiring a commitment of 40...

  • Retail Operations Leader

    3 weeks ago

    Toronto, Ontario, Canada Canadian Tire Corporation Full time

    Canadian Tire Corporation is seeking a dedicated and experienced individual to lead our retail operations as a Store Manager at Mark's/L'Équipeur. As a leader in the Canadian retail industry, we are committed to providing exceptional customer service and maintaining high operational standards. In this role, you will be responsible for guiding and...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Rowe Farms Full time

    About the RoleCompany OverviewRowe Farms is dedicated to providing local, antibiotic and hormone-free meats, adhering to the highest standards of animal welfare while promoting regenerative agricultural practices. Our retail locations not only offer a diverse selection of meats but also provide local delivery and feature unique products tailored to the...

  • Retail Operations Leader

    4 weeks ago

    Old Toronto, Ontario, Canada Ray-Ban Full time

    Requisition ID: 856542Store #: 00E648 Toronto Ray-BanPosition: Full-TimeGENERAL FUNCTIONThe Retail Operations Leader is responsible for steering the store towards excellence by cultivating a team that consistently provides the Luxury Retail Signature Experience, aiming to surpass expectations across all facets of business operations, including financial...

  • Retail Operations Leader

    4 weeks ago

    Old Toronto, Ontario, Canada Ray-Ban Full time

    Requisition ID: 856542Store #: 00E648 Toronto Ray-BanPosition: Full-TimeGENERAL FUNCTIONThe Retail Operations Leader is responsible for steering the store towards excellence by cultivating a team that consistently provides the Luxury Retail Signature Experience, aiming to surpass expectations across all facets of business operations, including financial...

  • Retail Operations Leader

    4 weeks ago

    Old Toronto, Ontario, Canada Ray-Ban Full time

    Requisition ID: 856542Store #: 00E648 Toronto Ray-BanPosition: Full-TimeGENERAL FUNCTIONThe Retail Operations Leader is responsible for steering the store towards success by cultivating a team that consistently delivers the Luxury Retail Signature Experience, aiming to surpass expectations across all facets of business operations, including financial...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada The LEGO Group Full time

    LEGO Brand Retail Store ManagerAre you enthusiastic about guiding a team to craft memorable customer experiences while embodying the LEGO brand?Become a vital part of the LEGO Brand Retail team as a Store Manager, where you will ensure that the LEGO Brand, Vision, and Values are reflected in every aspect of store operations and customer interactions. Your...

  • LensCrafters - Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada EssilorLuxottica Full time

    Requisition ID:Store #:LensCraftersPosition:Full-TimeTotal Rewards:At LensCrafters, our commitment is to enhance the vision of our customers. Achieving this goal requires a diverse and skilled team.Joining our team provides you with invaluable insights into the optical sector and equips you with essential customer service and sales expertise for your career...

  • Retail Operations Leader

    4 weeks ago

    Toronto, Ontario, Canada Showcase Full time

    About UsAt Showcase, known as the "Home of the Hottest Trends", we pride ourselves on creating an engaging shopping environment that showcases the world's most exciting products. Our mission is to provide an interactive experience for our customers while offering a fulfilling opportunity for our associates.Position OverviewWe are seeking a dynamic and...