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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at JYSK Canada. As a key member of our service center, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information to resolve their concerns.
- Assist customers with sales, in-store pickups, and returns, ensuring a seamless and satisfying experience.
- Address customer complaints and issues, using problem-solving skills to find effective solutions.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Stay up-to-date with product knowledge and company policies to provide informed and accurate responses.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A comprehensive benefits package, including medical, vision, and dental coverage.
- A generous colleague discount on all JYSK products.
- A free 24/7 Employee Assistance Program available to you and your family.
Requirements:
- At least one year of experience in a customer service environment.
- High school diploma or equivalent.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
Why Join JYSK Canada?
We are committed to creating an inclusive culture where colleagues can fully develop and utilize their talents and strengths. We value diversity and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
