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Premier Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced Cloud Services Technical Support Expert to join our team at Lenovo. As a critical member of our Infrastructure Solutions Group (ISG) Services Delivery team, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities- Technical Support: Provide high-level technical support to customers via phone, email, and chat, resolving complex technical issues related to Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.
- Documentation and Knowledge Sharing: Document all technical inquiries and develop content for our knowledge base, ensuring that our customers have access to accurate and up-to-date information.
- Collaboration and Escalation: Collaborate with senior engineers and other support teams to escalate and resolve complex issues, ensuring a high level of customer satisfaction.
- Customer Interaction: Maintain accurate records of support requests, resolutions, and client interactions, providing timely and effective support to our customers.
- Cloud Computing Expertise: Strong understanding of cloud computing principles and models (IaaS, PaaS, SaaS), and cloud deployment models (public, private, hybrid).
- Technical Skills: Familiarity with Hyper-V and virtual machine management, troubleshooting skills for common Azure issues, basic knowledge of Storage Spaces Direct (S2D), and understanding of Azure integration and management tools.
- Communication Skills: Excellent language, customer issue handling, and communications skills, with the ability to work effectively in a fast-paced environment.
- Education and Certifications: Microsoft Certified: Azure Fundamentals or other relevant certifications, Microsoft Certified: Azure Administrator Associate, and experience with cloud infrastructure, virtualization, or Kubernetes.
- Opportunities for Career Development: Opportunities for career growth and development, with access to various training and performance-based rewards.
- Flexible Working Environment: Flexible working environment, with a combination of working from home and office.
