Field Support Specialist

4 weeks ago

Eastern Canada Roche Full time
About the Role

We are seeking a highly skilled and customer-focused Field Support Representative to join our team at Roche. As a key member of our support team, you will play a critical role in providing exceptional service and support to our customers.

Key Responsibilities
  • Provide service and support for assigned customers, including installations, maintenance, and repairs of diagnostic instrumentation.
  • Collaborate with Roche Care Centre Technical Support Specialists, Lab Integration, and Field Application Specialists to provide solutions and improve support for Roche Diagnostics Canada customers.
  • Participate in service, sales, and customer meetings to ensure excellent customer experience.
  • Perform preventative maintenance on assigned instruments and systems, and complete technical service bulletins as per Roche Diagnostics Canada guidelines and timelines.
  • Conduct site inspections and complete all required documentation to ensure compliance with Roche standards.
Requirements
  • Highly customer-centric with excellent verbal and written communication skills, and a demonstrated ability to interact and build relationships at all levels.
  • Diploma of Collegial Studies in Electronic Technology or Community College Specialty in Biomedical Engineering.
  • Knowledge of Windows and common Office programs (Word, Excel, PowerPoint).
  • Must be available to work on standby and be flexible to travel within North America and Europe.
  • Minimum knowledge of IT systems and Network infrastructure.
About Roche

At Roche, we are passionate about transforming patients' lives and are bold in both decision and action. We believe that good business means a better world. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace, and we strive to build teams that represent a range of backgrounds, perspectives, and skills.

We are an Equal Opportunity Employer and require all new employees who work in Canada to be fully vaccinated against COVID-19 on the date they take office. If you have a valid reason for not being fully immunized, you may request an exemption and/or adaptation measures regarding this vaccination requirement.

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