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Member Services Representative

2 months ago

Surrey, British Columbia, Canada Coast Capital Full time

Job Summary:

We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Coast Capital. As a key member of our branch team, you will be responsible for providing exceptional service to our members, building strong relationships, and delivering a memorable experience.

Key Responsibilities:

  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Build and maintain strong relationships with members, understanding their financial goals and objectives.
  • Offer financial advice and guidance to members, helping them make informed decisions about their financial well-being.
  • Work collaboratively with other team members to achieve business objectives and deliver exceptional results.
  • Stay up-to-date with Coast Capital's products and services, ensuring that members are aware of the latest offerings and benefits.
  • Contribute to the development and implementation of business strategies, identifying opportunities to improve member satisfaction and loyalty.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build rapport with members from diverse backgrounds.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong knowledge of financial products and services, with the ability to provide expert advice and guidance.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.

Why Join Coast Capital?

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional service and building strong relationships with our members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.