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Premium Experience Representative

2 months ago

Vancouver, British Columbia, Canada Adecco Canada Full time

About the Role:

Adecco Canada is seeking a highly skilled and customer-focused Concierge Sales Representative to join our team in Vancouver, BC. As a Concierge Sales Representative, you will be responsible for delivering exceptional customer service and sales experience to our clients.

Key Responsibilities:

  • Sales and Service: Sell seat upgrades and Lounge/VIP packages to clients, utilizing your excellent communication and negotiation skills.
  • Ticketing and Operations: Sell tickets using Cirque du Soleil's ticketing system, ensuring accurate and efficient transactions.
  • Customer Support: Assist clients with purchase decisions, resolve conflicts, and provide exceptional customer service.
  • Product Knowledge: Maintain knowledge of products currently available to clients, understanding and relating purchasing policies to guests.
  • Data Collection and Cash Handling: Collect complete and accurate data from clients, follow proper cash handling procedures, and reconcile daily transactions.
  • Team Collaboration: Contribute to a positive and productive work environment, working collaboratively with colleagues to achieve sales and service goals.

Requirements:

  • Experience and Skills: Possess up-sell and advanced sales experience, ability to learn ticketing software, and retain complex information.
  • Customer Service and Hospitality: Demonstrate a professional, welcoming, and friendly attitude, with excellent communication and interpersonal skills.
  • Physical Demands: Be physically able to stand for long hours, travel up-and-down stairs frequently, and maintain a clean and organized work environment.
  • Availability and Eligibility: Be available to work a variety of shifts, including evenings and weekends, and be legally eligible to work in Canada.

About Adecco Canada:

Adecco Canada is the largest staffing firm in Canada, with over 40 locations and a passionate team dedicated to finding the right job for you. We offer a comprehensive benefits package, free training programs, and a new and quicker onboarding process.