Senior IT Support Specialist

2 months ago

Mississauga, Ontario, Canada goeasy Ltd Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled Senior IT Support Specialist to join our team at goeasy Ltd. in Mississauga. As a key member of our IT Services department, you will provide exceptional customer service to clients and corporate office staff.

Key Responsibilities:
  • Respond to Level 1/2 problem tickets escalated by the Service Desk agents or other areas.
  • Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology.
  • Provide advice and guidance to end users with all technical inquiries.
  • Install and support applications/software on desktops/laptops, tablets, and mobiles onsite/remotely.
  • Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely.
  • Assist and support all C-Level executives and board members for any technical issues they have.
  • Liaise with 3rd party vendors to solve technical problems where appropriate.
  • Participate in an on-call rotation schedule for the Senior Leadership Team (SLT), providing support and incident management on a two-week cycle.
  • Assist in the setup of audio and video equipment for Teams virtual and hybrid meetings for Internal events and employee resource groups.
Requirements:
  • 2-3 years work technical support experience in a medium to large professional organization.
  • Experience with Windows 10 & 11, Active Directory, Azure Active Directory, MS Office 365, MS SharePoint, MS Teams, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is a must.
  • Having knowledge of Mac OS is an asset.
  • Post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
  • Experience with Intune and JAMF is a strong asset.
  • Working knowledge of Crestron devices and MTR devices is an asset.
  • Willing to support our multiple corporate offices (downtown Toronto, Pickering) and travel as required.
What We Offer:
  • This is an on-site role, requiring full attendance (5-days per week) at our Mississauga Support Centre office.
  • Employee discounts on furniture, electronics, and appliances.
  • Enjoy company-paid volunteer days to give back to the community.
  • Access 24/7 healthcare with Virtual Doctor Appointments.
  • Personalize your benefits with a flexible modular benefits package.
  • Stay fit and energized with exclusive access to our on-site private gym at our head office.
  • Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
  • Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more.

As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

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