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Customer Support Specialist

3 months ago

Surrey, British Columbia, Canada TECHMATE TRADERS INC Full time
Position Overview

As a Customer Support Specialist at TECHMATE TRADERS INC, you will play a crucial role in ensuring our clients receive exceptional assistance with their technology-related inquiries.

Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 36 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Previous experience is an asset or equivalent experience
Work Environment

Your work will primarily take place in a computer hardware or software retail/wholesale setting.

Key Responsibilities
  • Facilitate access to computer networks for users.
  • Monitor and report on the performance of computer systems and networks.
  • Assist users encountering challenges with their computers.
  • Consult technical manuals, user guides, and other documentation to research and implement effective solutions.
  • Provide guidance and training to users based on identified challenges.
  • Oversee the activities of other technical support personnel within the team.
  • Deliver business systems, network, and Internet support to users facing difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and relevant software.
  • Deliver outstanding customer service.
  • Manage and resolve incidents efficiently.
Supervisory Responsibilities

You will be responsible for supervising a small team of 1 to 2 individuals.

Technical Proficiency

Familiarity with the following technologies is essential:

  • Android
  • iOS
  • Device drivers
  • Networking software
  • Networking security
  • Internet applications
  • Desktop applications
  • File management software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Communication software
  • Mac OS
  • MS Office
  • MS Windows
  • Spreadsheet applications
Work Conditions

The role requires the ability to thrive in a:

  • Fast-paced environment
  • High-pressure situations
  • Repetitive task scenarios
  • Detail-oriented tasks
Personal Attributes

The ideal candidate will possess:

  • Accuracy and attention to detail
  • A client-focused mindset
  • Strong interpersonal skills
  • Excellent verbal communication abilities
  • Organizational skills
  • Team collaboration skills
  • Multitasking capabilities
  • Effective time management
  • Integrity and honesty
Screening Questions
  • Are you available for the advertised start date?
  • Do you have previous experience in this field of employment?
Additional Benefits
  • Free parking available
  • On-site amenities