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Customer Service Ambassador
2 months ago
We are seeking a skilled and compassionate Concierge to join our team at Aspira Island View Retirement Living. As a Concierge, you will play a vital role in ensuring the comfort and satisfaction of our residents and their guests.
Key Responsibilities:- Respond to resident and visitor inquiries in a diplomatic and timely manner, utilizing problem-solving and complaint resolution skills.
- Promote excellent customer service in all interactions with visitors, families, residents, and team members.
- Greet visitors and ensure their needs are addressed in a pleasant and unhurried fashion, conducting mini tours as needed.
- Provide clerical and computer support to managers as requested.
- Complete required records for cash transactions related to guest and team member meal vouchers/tickets.
- Perform other duties as assigned.
- Completion of grade 12 education.
- Excellent verbal and written communication skills.
- Positive attitude and proven customer service skills through related work experience.
- Proven organizational skills and ability to multitask.
- Computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
- Ability to meet provincial police check and tuberculosis screening requirements as applicable.
- Additional applied courses in office administration.
Aspira Island View Retirement Living is committed to employment equity, diversity, and inclusion in the workplace. We welcome applications from diverse candidates and will provide support for accommodations throughout the recruitment, selection, and assessment process.
