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Medical Office Coordinator

2 months ago

Brampton, Ontario, Canada GTA Speech and Hearing Clinic Full time

Job Overview

We are seeking a dedicated Medical Office Assistant to provide administrative support and excellent customer service in a patient-centered environment at GTA Speech and Hearing Clinic.

Key Responsibilities:

Reception Duties:

  1. Warmly greet and welcome patients, fostering a friendly and professional atmosphere.
  2. Efficiently manage the clinic's appointment schedule, including booking, rescheduling, and confirming appointments.
  3. Answer incoming calls, address inquiries, and direct calls to the appropriate team members.
  4. Handle patient registration, verify insurance information, and maintain accurate patient records.
  5. Collect payments, issue receipts, and assist with processing insurance claims.
  6. Maintain a clean and organized reception area.

Administrative Support:

  1. Assist in preparing and maintaining patient files, ensuring accuracy and confidentiality.
  2. Coordinate with healthcare providers to facilitate timely and efficient patient care.
  3. Manage correspondence, reports, and other essential documentation.
  4. Order and maintain office and medical supplies, ensuring adequate inventory levels.

Clinical Assistance:

  1. Escort patients to examination rooms and prepare them for consultations.
  2. Assist with basic clinical tasks, including recording patient histories, taking vital signs, and preparing medical equipment.
  3. Provide support during audiology tests and speech therapy sessions as needed.
  4. Ensure examination rooms are clean, well-stocked, and prepared for each patient.

Other Duties:

  1. Participate in team meetings and contribute to the continuous improvement of clinic operations.
  2. Adhere to clinic policies, procedures, and regulatory requirements.

Qualifications:

  1. High school diploma or equivalent required; post-secondary education in medical administration or a related field is an asset.
  2. Previous experience in a medical office or healthcare setting is strongly preferred.
  3. Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare providers, and team members.
  4. Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  5. Proficiency with office software (e.g., MS Office, Google Suite) and experience with electronic medical records (EMR) systems.
  6. Bilingual abilities (English, Hindi, Punjabi) are an asset, reflecting our clinic's diverse patient base.
  7. Basic knowledge of web marketing and SEO is a plus.

Working Conditions:

  1. Part-time position to start, with regular office hours; some flexibility may be required.
  2. The role involves prolonged periods of sitting, as well as standing and walking during patient interactions.

Why Work with Us:

  1. Be part of a collaborative and supportive healthcare team.
  2. Opportunity for professional growth and skill development in a multidisciplinary environment.
  3. Competitive salary with benefits, including potential for profit sharing and vesting.

Job Types: Full-time, Part-time

Pay: $17.20-$22.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person