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Technology Support Specialist
2 months ago
We are seeking a highly skilled Technology Support Specialist to join our team at EQ Bank | Equitable Bank. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our software and hardware systems, and contributing to the overall success of our organization.
Key Responsibilities- Technical Support (60%)
- Provide timely and effective technical support to employees via various channels, including phone, email, and ticket system.
- Act as the first point of contact for IT-related issues and resolve problems efficiently.
- Collaborate with external service providers to install and maintain our technologies.
- Project Implementation (10%)
- Assist in the rollout of endpoint software via automation scripts or Group Policy.
- Participate in Change Management and assist in implementing end-point related changes.
- Operational Improvements & Administration (10%)
- Maintain adequate stock levels for IT operations and keep the IT storage room organized.
- Support business-critical applications during disaster recovery exercises.
- Track and manage IT assets throughout their lifecycle.
- Security & Compliance (10%)
- Assist in quarterly logical access audits and produce reports.
- Maintain good audit logs on all tasks related to logical or administrative access management.
- IT Procurement (10%)
- Forecast and procure IT equipment needs to meet day-to-day operations.
- Assist in processing procurement requests from the IT department.
- A college diploma in IT Computer Systems or Networks or relevant experience is required.
- Higher accreditation (e.g., Bachelor of Computer Science) is an asset.
- Customer-oriented and cool tempered.
- Good command of Windows command line (e.g., PowerShell 4, Command Prompt).
- Working knowledge of procurement of IT equipment as well as processing invoices.
- 1 – 3 years of technical experience in troubleshooting.
- Competitive discretionary bonus.
- Market leading RRSP match program.
- Medical, dental, vision, life, and disability benefits.
- Employee Share Purchase Plan.
- Maternity/Parental top-up while you care for your little one.
- Generous vacation policy, personal days, and even a moving day.
- Virtual events to connect with your fellow colleagues.
- Annual professional development allowance and a comprehensive Career Development program.