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Care Coordinator

2 months ago


Burlington, Ontario, Canada Lifemark Full time

Care Coordinator Role Overview

The Care Coordinator is a vital member of the Lifemark Health Group team, responsible for delivering exceptional patient care and administrative support. This role requires a strong focus on customer service, organizational skills, and attention to detail.

Key Responsibilities

  • Provide warm and welcoming service to patients, visitors, and staff, ensuring a positive experience for all.
  • Coordinate patient intake, data entry, and scheduling, ensuring accurate and timely information.
  • Assist patients with completing paperwork, ensuring accuracy and minimizing errors.
  • Manage patient medical records, maintaining confidentiality and security.
  • Collect payments at time of service, ensuring seamless financial transactions.
  • Track coverage for funding streams, ensuring approval and compliance.
  • Complete data entry and billing, maintaining accurate records.
  • Coordinate courier packages, email, mail, and faxes, ensuring efficient communication.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director, contributing to a smooth clinic operation.

Qualifications & Core Competencies

  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience in a Physiotherapy clinic an asset.

Lifemark's Commitment to Accessibility

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.