Front of House Team Lead

3 days ago


Kingston, Ontario, Canada Jack Astor's Full time

Job Summary:

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at Jack Astor's. As a Front of House Supervisor, you will be responsible for providing exceptional guest service, managing daily operations, and leading a team of servers and hosts/hostesses.

Key Responsibilities:

  • Guest Service: Consistently provide outstanding guest service, ensuring that every guest has a positive dining experience.
  • Team Management: Lead and motivate a team of servers and hosts/hostesses, providing guidance and support to ensure excellent service delivery.
  • Operations: Manage daily restaurant operations, including cash handling, inventory management, and maintaining a clean and safe environment.
  • Communication: Foster open communication among team members, ensuring that everyone is aware of their responsibilities and expectations.
  • Problem-Solving: Anticipate and resolve guest complaints in a professional and courteous manner.

Requirements:

  • Smart Serve Certification: Must have a valid Smart Serve certification.
  • Health and Safety: Possess a strong understanding of health and safety protocols, including first aid and food safety.
  • Leadership Skills: Demonstrate strong leadership skills, with the ability to motivate and guide a team.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with guests and team members.

About Us:

At Jack Astor's, we pride ourselves on providing a unique dining experience that is both fun and memorable. Our menu features a wide range of delicious dishes, from fresh guacamole to centre cut aged Canadian AAA striploins. We are committed to providing exceptional service and creating a welcoming atmosphere for our guests.



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