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Assistant Manager of Banquets

3 months ago

Québec, Quebec, Canada Accor Full time

Overview:

As an Assistant Manager of Banquets at Accor, you will play a pivotal role in leading a dedicated team while enhancing your managerial capabilities. This position is ideal for individuals who are committed to delivering outstanding guest experiences and operational excellence.

What We Provide:

  • A comprehensive benefits package, including health insurance, retirement savings with employer contributions, on-site dining options, complimentary parking, and dry cleaning services.
  • Exclusive employee discounts across Accor properties.
  • Access to training programs at our specialized Academies.
  • Opportunities for career advancement within the hotel and across the globe.
  • Engagement in corporate social responsibility initiatives, such as Planet 21.

Key Responsibilities:

  • Deliver consistently high-quality and friendly service to all guests.
  • Manage scheduling, supervision, recruitment, training, performance assessments, team development, and employee relations.
  • Oversee all banquet and conference operations, ensuring adherence to superior service standards while managing budgets and productivity.
  • Ensure the cleanliness, organization, and proper arrangement of meeting spaces, prioritizing preventive maintenance.
  • Maintain a safe and hygienic work environment, emphasizing employee health and safety.
  • Achieve exceptional results in guest satisfaction metrics.
  • Propose ideas for monthly food and beverage promotions.
  • Ensure compliance with hotel and corporate policies and regulations.
  • Facilitate effective communication with kitchen, stewarding, and other departments involved in events.
  • Participate in pre-event meetings and daily briefings.
  • Ensure that staff are well-informed about service requirements and special requests.
  • Supervise banquet service and provide hands-on assistance, fostering open communication.
  • Coordinate banquet setups and meetings efficiently.

Qualifications:

  • A minimum of 4 years of experience in a supervisory role within a restaurant or banquet setting in a hotel.
  • Extensive knowledge of banquet service and restaurant operations.
  • A post-secondary diploma in hotel management is advantageous.
  • Strong leadership qualities, administrative skills, and a dedication to employee development.
  • Ability to thrive in high-pressure environments and adapt to flexible schedules.
  • Proficient English language skills.

About Accor:

Accor is a global leader in hospitality, committed to providing exceptional experiences for guests. Our properties are renowned for their luxurious accommodations, diverse dining options, and state-of-the-art event spaces.

Additional Information:

  • Eligibility to work in Canada is required.
  • Our commitment to diversity and inclusion is paramount.
  • We offer numerous opportunities for personal and professional development within the Accor Group.