Associate Registrar

Fleming College is seeking a highly skilled and experienced Associate Registrar to lead and direct the performance of the Registrar's Office (RO) back-office operations. This includes the College's admissions, registration, records, student fees, and financial aid functions.

• Provide strategic direction and oversight to managers who ensure overall performance and effectiveness of processes and services to support meeting departmental objectives, the College's strategic priorities, and enrolment targets.
• Lead the planning, development, analysis, and enhancement of efficient, effective, and timely Registrarial systems, processes, and services to support the College's core business activities, strategic priorities, and related targets.
• Develop, monitor, and evaluate all production processes within the RO, including the Annual Production Planning Cycle, and monitor key metrics to ensure operational commitments are on time and on budget.
• Represent the RO on college-wide, provincial, and national working groups relating to enrolment, retention, records, student accounts, and financial aid functional areas.

• Completion of a Master's degree in Business Administration, Public Administration, Social Sciences, International Relations/Business, or a related field of study.
• Minimum of seven (7) years of working experience, including previous progressive experience working at an Ontario Post-Secondary institution, with at least three years in a management capacity.
• Experience analyzing trends and patterns in changing business/client needs and demands, developing/adapting creative solutions to address unique/challenging/complex situations.
• Comprehensive understanding of Student Enterprise Systems, including inter-relation of technical functions across modules.
• Strong management experience, conflict resolution skills, and demonstrated ability to manage in a multi-union environment.
• Strategic and operational planning experience, including plans developing leadership and organizational capacity, innovating and inspiring creativity, leading change, creating a culture of accountability and performance, building and sustaining relationships internally and externally.
• In-depth knowledge of and experience with Registrar operations and academic policies/procedures.
• Knowledge of emerging issues in higher education, provincially, nationally, and internationally.
• Knowledge of applicable governing legislation at federal and provincial levels.
• Demonstrated experience in computerized registration systems and relational databases, specifically Peoplesoft.
• Well-developed analytical, project management, time management, and organizational skills.
• Ability to develop and articulate direction and vision for areas of responsibility.
• Strong presentation skills with the ability to communicate and build consensus/persuade or influence others to alternative courses of action to achieve desired goals/outcomes while working collaboratively across all organizational levels and functions.
• Experience managing/supporting multiple, complex operational and cross-functional projects at a time with tight deadlines.
• Sound judgement, problem-solving, and conflict resolution.
• Excellent verbal and written communication – diplomacy, tact, and ability to communicate and interact with diverse clients and teams.
• Strong persuasion, influencing, and collaboration skills.
• Deep commitment, appreciation for, and understanding of diversity, equity, and inclusion.

Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty, and our Administration, including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation.