Plumbing Service Coordinator

2 months ago

West Kelowna, British Columbia, Canada Mr. Rooter Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Dispatcher at Mr. Rooter Plumbing. As a Dispatcher, you will play a critical role in ensuring the smooth operation of our plumbing services, providing exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Communicate effectively with customers, service professionals, and management to synchronize activities and ensure timely resolution of plumbing needs.
  • Provide top-notch customer service, addressing concerns, and resolving issues in a professional and courteous manner.
  • Work collaboratively with the team to maintain a positive and productive work environment, fostering a culture of excellence and teamwork.
  • Stay adaptable to changing priorities and demands, ensuring seamless execution of tasks and responsibilities.
  • Follow established processes and procedures to ensure efficient and effective service delivery.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
  • Strong problem-solving skills, with a focus on creative solutions and customer satisfaction.
  • Proficiency in using digital technology and software applications.
  • Positive attitude, with a willingness to learn and grow in the role.
What We Offer
  • Paid training and development opportunities.
  • State-of-the-art technology and software to support customer interactions.
  • RRSP match program and flexible scheduling.
  • A competitive hourly rate of $20.00 to $22.00, depending on experience.
Why Join Mr. Rooter Plumbing?

We value our team members and offer a supportive and collaborative work environment. Our goal is to help our employees build long-lasting careers in the plumbing industry, from general labor positions to team leaders or licensed plumbers. If you're ready to join a talented and enthusiastic team, apply today

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