Guest Experience Lead

3 weeks ago


Regina, Saskatchewan, Canada Regina Exhibition Association Limited Full time
Job Title: Guest Experience Lead

We are seeking a highly skilled Guest Experience Lead to join our team at Regina Exhibition Association Limited. As a Guest Experience Lead, you will be responsible for providing exceptional customer service to our guests, ensuring their safety and enjoyment of our events.

Key Responsibilities:
  • Conduct outstanding customer service by assisting guests in finding solutions to their needs, addressing their concerns, and providing information about our venues.
  • Uphold REAL safety for internal and external customers by conducting aisle walks, reporting irregularities, and monitoring designated areas.
  • Demonstrate keen knowledge of Events & Venue procedures by obtaining and having a working knowledge of all procedures and directives that pertain to each event.
  • Lead and support a team of Guest Experience Representatives to create a supportive, enjoyable, and efficient working environment.
  • Support and contribute to the overall event experience by greeting, monitoring, and controlling movement of guests, limiting access to the venue, and communicating with Ticket Ops Rep.
Requirements:
  • High school diploma or GED equivalent required.
  • Minimum of 2 years of increasing responsibility within ticket ops/customer service experience, preferably with sports facility, convention center, performing arts facility, or multi-purpose public assembly facility.
  • Previous experience in guests/customer service in forward-facing industries is considered an asset.
  • Strong knowledge of ticketing software and systems required.
  • Bilingual is considered an asset.
Why Choose REAL?

At Regina Exhibition Association Limited, we offer unique experiences that make a difference in our community. We provide a wide range of employment opportunities to fit your lifestyle, competitive wages, and industry-standard benefits. Join our team and be part of an industry that creates fun and memorable moments for our guests.


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