Director of Specialty Pharmacy Operations
7 days ago
As a key member of our team, you will be responsible for overseeing the daily operations and clinical practices of our Specialty Pharmacy. This role requires a strong passion for the business, deep knowledge of the Specialty Pharmacy sector, and the ability to drive cross-functional collaboration to execute best-in-class solutions for our Biopharma clients and partners.
Key Responsibilities- Oversee national pharmacy operations and provide direction on pharmacy strategies, initiatives, and projects across Canada.
- Responsible for pharmacy operations, including implementing departmental initiatives, financial objectives, tracking and reporting on KPIs, and ensuring SLAs are met.
- Lead the national pharmacy team in the creation, implementation, and execution of department processes and procedures consistent with the organization's mission and care philosophy.
- Ensure standardization of processes and smooth rollout of national pharmacy initiatives and programs.
- Promote collaboration with each Specialty Pharmacy across Canada and other business units to grow the division.
- Lead and support the development and achievement of strategic objectives and collaborative initiatives across business units.
- Ensure compliance with Quality Management systems, privacy SOPs, the Colleges of Pharmacy, and other regulatory requirements.
- Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained.
- Specialty Pharmacy P&L accountability for dispensing revenue, margin, and profitability, forecasting, and LRP planning.
- Analyze, compile, and draw insights on financial and operational metrics to enhance the pharmacy business and create action plans to capitalize on and grow pharmacy revenue.
- Ensure accurate monthly pharmacy inventory and reconciliation, compliance, and process audits, inventory metrics at all pharmacy sites.
- Responsible for Specialty Pharmacy AR. Collaborate with Finance on collections, including managing payor audits to reduce and eliminate claw-back risk.
- Drive excellence in Net Promoter Score results from patients, caregivers, and relevant stakeholders.
- Prioritize patient-centricity and superior customer experiences in all aspects of the pharmacy business.
- Promote and ensure that the highest quality of care is provided to patients and families.
- Participate and lead new business development initiatives involving Specialty Pharmacy for existing and potential clients in conjunction with Biopharma & Payer Solutions teams.
- Attend conferences to gain knowledge and solidify working relationships with navigation, providers solutions, clinics, and physicians.
- Lead a team in a large multi-level pharmacy division, including performance management, talent management, recruitment, engagement, and retention.
- Provide direction and support to respective regional leads, pharmacy managers, and pharmacy staff.
- Ensure company policies and regulatory standards are at the forefront of all activities and decisions.
- Bachelor or Doctor of Pharmacy Degree.
- A valid license in good standing with the Ontario College of Pharmacists.
- Previous experience in Specialty Pharmacy or related field.
- 7-10 years of people and progressive pharmacy management experience.
- Possess a valid driver's license.
- Expertise in major therapeutic areas required by Specialty Pharmacy Services.
- Excellent project management skills and time management skills.
- Possess finesse to manage relationships internally and externally.
- Ability to analyze and interpret data and trends and provide insights.
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