Senior Consultant, Knowledge Management

7 days ago

Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

The Senior Consultant, Knowledge Management & Business Systems provides senior consulting services to Fraser Health executive within an assigned portfolio in the areas of knowledge management, decision support, and corporate business areas. This role leads enterprise-wide information systems projects, manages timelines and resources, and provides leadership to team members.

Key Responsibilities
  • Provides senior consulting services to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and leading the business area through developing business cases, process reengineering initiatives, etc.
  • Formulates project plans with the business areas and/or provides input into operational or strategic plans.
  • Ensures that projects and initiatives are aligned with the Fraser Health Information Management Strategic Plan.
  • Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders.
  • Develops and manages project timelines, facilitates change management strategies, defines tasks, identifies, sources, and manages resources such as contractors, staff, or dollars, identifies and mitigates project-related risks, and provides guidance to team members.
  • Ensures project closure by providing post-implementation evaluation, measuring key outcomes, assessing project-related staff, ensuring customer satisfaction, obtaining project sign-off, and documenting lessons learned.
  • Provides leadership to staff assigned to lead small to medium-scale projects by providing guidance on project management duties, budget management, or technical issues.
  • Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware.
  • Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented.
  • Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters.
  • Manages assigned staff by selecting, supervising, and evaluating staff, assigns, evaluates, and monitors work assignments, disciplines staff as necessary and initiates terminations, assesses and recommends staffing requirements, orients staff, authorizes leaves of absences, and approves overtime as necessary.
  • Champions project management methodologies and best practices through mentoring, coaching, and communicating with team members, business units, and staff.
  • Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem-solving merging business needs.
  • Provides recommendations on the use and evolution of applications and tools.
  • Prepares, manages, and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and/or RFP process, including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives.
  • Liaises with outside vendors, reviews bids, and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager.
  • Monitors the level of support to ensure requirements and expectations of the contract(s) are met.
  • Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes.
  • Provides input into application development and into the use of new technology for inclusion in the technology architecture.
  • Provides consultation and advice to senior management on application technology alternatives and solutions.
  • Develops annual goals and objectives for the area of responsibility, in collaboration with the Manager, ensuring consistency with department plans and authority objectives and strategies.
  • Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and/or leads discussion as required.
  • Performs other related duties as required.
Qualifications
  • Bachelor's degree in Health Information Science, Computer Science, Software Engineering, or a related study or equivalent combination of education, training, and experience.
  • Seven years of related experience in a large complex organization, including at least three years of experience as a project manager.
Competencies
  • Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.
  • Professional/Technical Capabilities:
    • Ability to provide leadership to a variety of large project teams in an environment that constantly changes and that has fluctuating priorities.
    • Advanced knowledge of information management, business processes, technologies, and applications.
    • Knowledge of all components of a technical architecture.
    • Ability to translate business needs into application architecture requirements.
    • Ability to quickly comprehend the functions and capabilities of new technologies.
    • Demonstrated knowledge of the project management process and the systems development life cycle.
    • Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic, and the ability to understand the long-term and short-term perspectives.
    • Diplomatic negotiation skills and the ability to influence.
    • Understanding of and the ability to manage the political climate of the organization.
    • Ability to provide input into project budget development, manage assigned dollars, and estimate financial impact of application architecture alternatives.
    • Demonstrated decision-making ability within complex and diverse issues.
    • Physical ability to perform the duties of the position.

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