Information Systems and Knowledge Management Lead

2 months ago

Surrey, British Columbia, Canada Fraser Health Full time

Job Summary

The Lead, Information Systems and Knowledge Management is responsible for supporting the vision, values, and purpose of Fraser Health by leading the initiatives of the organization's knowledge management strategy. This includes providing consulting and technical services to support the conscious strategy of getting the right knowledge to the right people at the right time.

Key Responsibilities

  • Support the initiatives of Fraser Health's knowledge management strategy, primarily reporting to the assigned program/service with a matrix report to People Informatics & Systems, or reporting directly to People Informatics & Systems.
  • Provide consulting and technical services to support the conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that will improve organizational performance.
  • Work with Employee Experience areas such as HR Consulting, Benefits, Work Design & Compensation, Workforce Optimization, and/or Finance and Payroll departments and their respective customer base to identify the use of technology and systems, assess processes and user needs, develops systems and reports that pulls integrated information from a variety of sources.
  • Ensure the smooth integration of information between payroll, benefits, finance and human resources.
  • Review management plans, identifies sources of information and compiles reports with cost impact assessments.
  • Identify training needs within the assigned program/service area and provides training to staff to develop in-house expertise.
  • Supervise and provide leadership to assigned staff.
  • Provide consulting and technical resources to Employee Experience and/or Finance areas by assessing, developing, obtaining and/or compiling information and/or processes that support a strategy of knowledge management.
  • Work within the assigned portfolios to assess information needs, project objectives and a range of avenues to support the exchange and access to information.
  • Establish service contracts with outside programming resources, reviews and sets time frames, work frames and costs of external consulting/programming projects.
  • Monitor and review processes.
  • Review and assess programming and systems delivered by external vendors.
  • Accept or return for further work and approves final products and invoices for payment.
  • Interface and establishes service time frames for testing on development services and go-live installations of software applications.
  • Assess internal and external customer information and service needs; works within the strategic goals to develop and recommend service and information/knowledge delivery processes and systems.
  • Assess HR/Compensation/Staffing/Finance/Payroll practices and makes recommendations on changes to better align with an effective distribution of knowledge.
  • Develops systems and reports to compile information from a variety of sources that would include Meditech payroll and finance systems, Access Databases, Human Resource Information Databases, Ministry of Health (HSICS) and other sources.
  • Designs, develops and maintains, and/or works with-outside vendors to develop software applications to support our HR process/program and knowledge needs.
  • Develops processes and applications to improve workflow, efficiencies and effectiveness; conducts system/work analysis, determines application code specifications and tests the performance of systems.
  • Works with assigned portfolios to assist in the exchange of information between Fraser Health and outside sources.
  • Reviews organization structure proposals, compiles reports from Meditech and/or Human Resource Information databases, prepares cost impact assessment and reports.
  • Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems (technical documentation, user training material, information sessions and presentations).
  • Supervises and provides leadership to assigned staff; assigns work, monitors the quality of work and completes performance appraisals.

Qualifications

  • Bachelor's Degree in a field related to Human Resources, Business Management, Computer Science or Accounting.
  • Three to five years recent, related experience in Human Resources or Corporate Finance Accounting with involvement in systems review and technical systems work, or an equivalent combination of education, training and experience.
  • Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
  • Professional/Technical Capabilities: Demonstrated experience with application of human resource/finance programs/objectives as applicable.
  • Demonstrated proficiency with desktop software applications such as Intranet technology, software applications such as Access, Excel, database reporting such as Crystal Reports.
  • Meditech experience including NPR Report Writing as asset.
  • Physical ability to perform the duties of the position.

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