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Overnight Shift Supervisor

2 months ago


Mississauga, Ontario, Canada Accoravillage Full time
About Us:

Accoravillage is a leading lifestyle brand redefining retail experiences, with a strong presence in the Canadian market. Our company is built on a foundation of exceptional service, welcoming store environments, and a passion for delivering outstanding customer experiences.

Our retail family is dedicated to providing a unique and authentic experience to every customer, with a focus on education, community building, and promoting a positive image of our brand.

Job Overview:

The Overnight Shift Supervisor plays a critical role in leading our team to deliver exceptional guest experiences, creating a positive and vibrant in-store atmosphere, and maintaining store appearance and product presentation to company standards.

This role requires a strong leader who can supervise staff, assist guests, deliver high-quality customer service, manage cash and inventory, and maintain a clean and organized store environment.

Responsibilities:
  1. Community Building: Foster positive relationships with customers, creating a sense of community and belonging.
  2. Brand Ambassador: Represent the Accoravillage brand in a professional and positive manner, promoting our values and mission.
  3. In-Store Experience: Create a welcoming and engaging in-store experience, ensuring customers feel valued and supported.
  4. Compliance and Education: Maintain a high level of knowledge on company standards, regulations, and best practices, providing education and support to team members.
  5. Inventory Management: Effectively manage inventory, ensuring accurate stock levels and minimizing waste.
  6. Store Performance: Drive store performance by understanding key performance indicators (KPIs) and objectives set by management.
  7. Opening and Closing Duties: Perform opening and closing duties, including float counting, POS system management, and end-of-night reporting.
  8. Customer Delivery: Deliver cannabis products to customers who have ordered through our online system.
  9. Organizational Skills: Demonstrate excellent organizational and time management skills, prioritizing tasks and managing multiple responsibilities.
  10. Passion for Community: Share a passion for building community and promoting a positive image of our brand.
Requirements:
  1. Previous Experience: Previous experience in retail, hospitality, or customer service.
  2. Cannabis Certification: Provincial cannabis certification.
Key Attributes:
  1. Hospitality: Demonstrate a strong commitment to delivering exceptional customer service.
  2. Experience: Bring relevant experience in retail, hospitality, or customer service.
  3. Authenticity: Be genuine and authentic in all interactions with customers and team members.
  4. Respect: Treat customers and team members with respect and dignity.
  5. Teamwork: Demonstrate a strong ability to work collaboratively as part of a team.