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Customer Claims Support Specialist
2 months ago
Overview of the Role of a Claims Assistance Representative at Northbridge Financial
As a Claims Assistance Representative, you will be at the forefront of our operations, managing incoming inquiries and initiating new claims. Your primary responsibility will be to deliver timely technical support to our Claims Adjusters via telephone, while ensuring data integrity and maintaining high service standards within the department. While handling calls, you will provide outstanding customer service, ensuring that each interaction leaves a positive impression.
Desired Skills and Attributes
Ideal candidates will excel in the following areas:
- Delivering exceptional Customer Service
- Efficiently managing a high volume of requests
- Collaborating with various departments to facilitate accurate information flow
Required Qualifications:
- Completion of Post-Secondary education (College or University)
- Minimum of 2 years experience in a front-line Customer Service role
- Strong communication abilities
- Proficiency in Microsoft Office Suite
- A collaborative team-oriented mindset
Our Commitment to You
At Northbridge Financial, we prioritize your well-being in several ways:
- Hybrid work model, allowing you to balance office and remote work effectively.
- Competitive compensation packages, including employee share purchase plans, pension plans, RRSP, and discounts on staff insurance.
- Comprehensive health benefits from day one, along with wellness programs and recognition initiatives.
- Opportunities for career advancement through education assistance and mentoring.
- Community engagement through donation matching and team volunteer initiatives.
About Northbridge Financial
Northbridge Financial is a proud Canadian company, wholly owned by Fairfax Financial. We operate under the Northbridge Insurance, Federated Insurance, and TruShield Insurance brands, and are recognized as a leading provider of commercial property and casualty insurance in Canada. Our dedicated team is committed to understanding and addressing the needs of our clients, striving to ensure a safer and brighter future for Canadian businesses. We are a passionate organization that values people and promotes a positive work environment.
We are dedicated to fostering an inclusive workplace where everyone is welcomed and valued. We encourage you to let us know how we can support or accommodate you throughout the selection process.
