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Technical Solutions Expert
2 months ago
About the Role
N-able is seeking a highly skilled Technical Solutions Expert to join our team. As a Technical Solutions Expert, you will be responsible for providing expert-level technical advice and guidance to assigned partners, ensuring they are realizing the value of their investment in N-able products.
Key Responsibilities
- Provide technical assistance throughout the customer journey, managing customer requirements and ensuring seamless product adoption.
- Conduct account reviews and Q&A sessions, focusing on N-Able's strengths and capabilities to derive value from products.
- Perform competitive analyses and market research to understand competitor strengths and capabilities.
- Work with partners to assess and address technical requirements, increasing feature consumption and adoption.
- Offer design and configuration best practices when deploying N-Able Disaster Recovery products to their networks.
- Exercise problem identification, troubleshooting, and resolution with our champions.
- Deliver product training to both partners and support teams.
- Assist partners with product migrations and standardizations, as well as working with APIs.
Requirements
- Previous experience in a technical role, preferably in the IT industry.
- Experience with Backup and Disaster Recovery tools and processes.
- Experience supporting backup tools, continuity planning, virtualization, and OS, cloud, or on-prem backup tools.
- Previous experience working for or with an MSP, sold to an MSP.
- Ability to effectively convey product messaging and value proposition through technical demonstrations, trade show demonstrations, and onsite training engagements.
- Strong communication, presentation, and client management skills.
- Ability to demonstrate planning, organizing, and implementation skills, allowing the successful completion of a project by a specific due date.
- Thriving in a dynamic, quickly growing environment, exercising nimble and autonomy.
- Potential to travel up to 5-10% of the time, once it is safe to do so.
What We Offer
- Medical, dental, and vision – for employee, partner, and children
- Generous PTO and observed holidays.
- 2 Paid Volunteer Days per year.
- Retirement Savings Plan.
- Employee Stock Purchase Program.
- Free Lunch 2x per week at Collaboration Hubs.
- On-site gym access at select Collaboration Hubs / Discounted gym access for Canadian Collaboration Hubs.
- FuN-raising opportunities as part of our giving program.
- N-ablite Learning – custom learning experience as part of our investment in you.
