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ISD Global Support Technician

2 months ago

Peterborough, Ontario, Canada Westinghouse Electric Company LLC. Full time
About the Opportunity

Westinghouse Electric Company LLC is a leading supplier of custom equipment, process systems, and engineering consultant services for the nuclear industry in Canada. We are seeking a highly skilled ISD Global Support Technician to join our innovative team.

Job Summary

The ISD Global Support Technician will be responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. This includes identifying, researching, and resolving technical problems, responding to escalated incidents, and providing setup, configuration, troubleshooting, analysis, and repairing of computer systems, computer peripherals, mobile devices, and telephones.

Key Responsibilities
  • Troubleshoot and repair personal computer equipment and mobile devices.
  • Analyze user-related problems to determine problem source and notify appropriate personnel.
  • Provide support for infrastructure and system upgrades, system refresh, outages, and various IT-related projects.
  • Install and make changes to PC, peripherals, telephony, and printer devices.
  • Support and troubleshoot video conference equipment.
  • Provide support for Active Directory and hands-on support for servers and network equipment.
  • Manage the local IT asset inventory, stockroom, and CMDB.
  • Assist in virus remediation and security incident response as required.
  • Develop and maintain standards, records, and procedures for installation of computer hardware and software.
  • Manage on-call/after-hours support for responsible office locations (where applicable).
  • Order computer peripherals and process invoicing using SAP/Ariba.
Requirements
  • Bachelor's degree or high school diploma plus 3 years of experience in a related IT field.
  • 3 to 5 years of experience in a related IT field.
  • MCSE certification is a plus.
  • Experience working with remote control software applications is desired.
  • Experience with Windows operating systems.
  • Basic network administration and/or networking configuration.
  • Excellent problem-solving and communication skills.
  • Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.
What We Offer

Westinghouse Electric Company LLC offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada, we offer:

  • Competitive salary.
  • Employee and family assistance program.
  • Retirement savings plan with company match.
  • Paid vacations, flextime, sick/personal, and holidays.
  • We encourage healthy work-life balance and offer flexible schedules and the potential to work from anywhere in Canada.
  • We pay 100% of the medical/dental/vision insurance premiums for you and your family.
  • Incredible opportunity for growth in an innovation-driven, global company.
  • Educational reimbursement program.
  • Employee referral and recognition program.