District Manager

2 weeks ago

Vancouver, British Columbia, Canada Sephora Full time

About the Role

The District Manager is a key leadership position responsible for managing and maximizing business strategies for a district consisting of 8 stores. This role requires a strong leader who can recruit, develop, and motivate management personnel and store teams to achieve maximum profitability and compliance with company objectives and policies.

Key Responsibilities

  • Conduct regular store visits to evaluate and identify business opportunities to improve sales growth, profitability, and client service.
  • Network, recruit, interview, and select management-level candidates and establish internal and external succession plans.
  • Ensure all district store directors, specialists, and cast members attend mandatory product knowledge and company training modules.
  • Appraise and acknowledge performance by delivering annual performance appraisals and merit increases.
  • Train, coach, motivate, and lead the district's teams to deliver outstanding client service standards.
  • Provide strategies and opportunities for retention by conducting monthly one-on-one conversations with all managers and creating individual development plans for their continued growth.
  • Partner with Human Resources to investigate, assess, and resolve employee relations' issues.
  • Develop strategies to maximize sales potential by accurately forecasting sales, ensuring staffing plans align with business trends, and adjusting payroll accordingly.
  • Create action plans to increase profit and control variable expenses by evaluating the P&L on a monthly basis.
  • Ensure district stores maintain and follow standard operational procedures, loss prevention policies, and human resource guidelines.
  • Establish relationships with key corporate partners to ensure district needs are met and sales and profitability are maximized.
  • Take initiative to make a difference in the organization, challenge the status quo, and be innovative within the district and share best practices to impact the performance of the entire organization.
  • Embody and demonstrate Sephora values when interacting with company personnel and outside brands and vendors.

Requirements

  • 3-5 years of multi-store management experience in a complex business environment or exceptional performance in a Sephora Store Director role.
  • Excellent verbal and written communication skills and the ability to influence business partners at all levels.
  • Proven ability to create teams by identifying talented store leaders who can train and develop a cast to drive sales and deliver outstanding client service.
  • Proficient in basic computer skills, including Windows, Word, and Excel.
  • Proven ability to manage time to execute multiple tasks and changing priorities.

Why You'll Love Working Here

  • You'll be part of a unique culture and family of passionate and inspiring individuals.
  • You'll work alongside the best talent in the industry – people you'll be proud to work with.
  • You'll have access to the global community of luxury group LVMH for endless career opportunities.
  • You'll have the opportunity to support causes through our Gift of Giving Program and other employee benefits.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Access to our Well- program to support your mental, financial, physical, and social well-being.
  • Holidays, time off, flexible hours, and a work-life balance.
  • And of course, there's our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

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