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Customer Service Manager

2 months ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Twenty Four Karats. As a key member of our sales and customer experience team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring exceptional customer service.

Key Responsibilities
  • Staff Supervision: Supervise staff, including apprentices, stages hands, and design team members, to ensure they are meeting sales and customer service targets.
  • Sales and Customer Experience: Assign sales workers to duties, manage cash, and oversee payroll administration to ensure seamless sales and customer experience.
  • Training and Development: Hire, train, or arrange for training of staff, and conduct performance reviews to ensure team members are equipped to provide exceptional customer service.
  • Inventory Management: Organize and maintain inventory, and oversee the return of merchandise to ensure efficient sales and customer experience.
  • Reporting and Analysis: Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 7 months to less than 1 year of experience in a sales and customer service role.
  • Language: Fluency in English.
  • Work Schedule: 30 to 40 hours per week.