Customer Service Manager

3 weeks ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Twenty Four Karats. As a key member of our sales and customer service team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring exceptional customer experiences.

Key Responsibilities
  • Staff Supervision: Supervise and mentor staff to ensure they are meeting sales and customer service targets.
  • Sales and Operations: Assign sales workers to duties, manage cash, and oversee payroll administration.
  • Customer Experience: Resolve customer complaints and issues, and ensure that all customer interactions are positive and professional.
  • Inventory Management: Organize and maintain inventory, and ensure that all merchandise is accurately stocked and displayed.
  • Performance Reviews: Conduct regular performance reviews to ensure staff are meeting expectations and provide feedback for improvement.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 7 months to less than 1 year of experience in a customer service or sales role.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.


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