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Senior Property Claims Specialist
2 months ago
We're seeking a highly skilled Field Claims Representative III to join our team in the London region. As a key member of our team, you'll be responsible for investigating complex commercial and personal lines property claims in a timely and respectful manner.
Key Responsibilities:- Investigate claims through communication with customers, contractors, consultants, and other related parties.
- Handle field tasks on behalf of telephone adjusters.
- Provide exceptional customer service to external and internal customers, answering queries related to the claims process.
- Document claim files by meeting with involved parties and obtaining reports and statements.
- Analyze information, interpret insurance policy wording, determine coverage, and assess damage.
- Negotiate with customers, claimants, lawyers, and insurers to settle claims.
- Maintain current knowledge of insurance products and appraisal or investigation techniques.
- University degree or college diploma or equivalent business experience.
- 5 to 7 years of experience handling personal and commercial property claims, with at least partly acquired experience directly in the field.
- Demonstrated passion for customer service with strong written and verbal communication skills.
- Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
- Strong aptitude for technology with excellent computer skills.
- Demonstrated problem-solving and troubleshooting skills.
- Valid driver's license with a good driving record.
- Ability to travel on short notice.
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different.
