Senior Property Claims Specialist
1 month ago
We're seeking a skilled Field Claims Representative III to join our team in the London region.
Key Responsibilities:- Investigate complex commercial and personal lines property claims through communication with customers, contractors, and consultants.
- Handle field tasks on behalf of telephone adjusters.
- Provide exceptional customer service and answer queries related to the claims process.
- Document claim files by meeting with involved parties and obtaining reports and statements.
- Analyze information, interpret insurance policy wording, and determine coverage.
- Negotiate with customers, claimants, lawyers, and insurers to settle claims.
- Maintain current knowledge of insurance products and appraisal or investigation.
- University degree or college diploma or equivalent business experience.
- 5 to 7 years of experience handling personal and commercial property claims, with at least partly acquired experience directly in the field.
- Demonstrates a passion for customer service with strong written and verbal communication skills.
- Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
- Strong aptitude for technology with excellent computer skills.
- Demonstrates strong problem-solving and troubleshooting skills.
- Valid driver's license with a good driving record.
- Ability to travel on short notice.
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different.
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