Manager of AML Financial Crime Risk Investigations

Work Location: Canada

Hours: 37.5

Line of Business: Financial Crime Risk Management

Pay Details: We are dedicated to ensuring fair and equitable compensation for all our team members. As a candidate, we encourage you to engage in open discussions with our HR Team regarding compensation-related inquiries, including pay specifics for this position.

Job Overview: Lead and supervise a team of specialized professionals in the analysis and investigation processes for designated areas, assigning and monitoring caseloads to mitigate potential regulatory risks and financial losses to the institution.

The High-Risk Customer Program comprises dedicated teams of AML subject matter experts responsible for conducting enhanced due diligence on high-risk clients. These teams focus on performing enhanced due diligence as mandated by Ministerial Directives issued by the Minister of Finance and communicated to reporting entities by FINTRAC.

The Manager of AML Financial Crime Risk Investigations (Enhanced Due Diligence, High-Risk Customer Program, Ministerial Directives) reports to the Senior Manager of AML Financial Crime Investigations and the Associate Vice President (AVP), Head of Canada Enhanced Due Diligence and High-Risk Investigations. This role supports the Senior Manager and the AVP in managing and overseeing the High-Risk Customer Program in Canada, focusing on compliance with Ministerial Directives while collaborating with stakeholders and working alongside other managers and investigators to ensure effective controls are in place to mitigate risks and comply with regulatory requirements as well as the Bank's internal control systems.

Additionally, the Manager oversees the control activities of the High-Risk Customer Program and manages a team of AML Financial Crime Investigators responsible for conducting enhanced due diligence on various high-risk customers, recommending risk mitigation strategies such as relationship demarketing or exit, and ensuring timely regulatory reporting of potential money laundering and terrorist financing activities.

CUSTOMER RESPONSIBILITIES

• Assist the Senior Manager and the AVP in overseeing and managing the High-Risk Customer Program with a focus on Ministerial Directives.
• Provide guidance and direction to a team of AML Financial Crime Investigators conducting enhanced due diligence on high-risk customers, fostering a culture of compliance and continuous employee development.
• Ensure investigations and reviews of high-risk customers are prioritized based on risk assessments and completed promptly.
• Oversee investigations and reviews of high-risk customers in accordance with established timelines, internal controls, procedures, and regulatory requirements.
• Ensure timely regulatory reporting while adhering to all relevant requirements and internal controls.
• Ensure ongoing activities are conducted per established policies and procedures.
• Lead a team of AML Financial Crime Investigators to meet operational objectives and maintain effective daily operations.
• Review incoming files and allocate them to appropriate Investigators/Investigative Specialists.
• Conduct investigations as a working lead for assigned cases, ensuring adherence to analysis and investigation standards.
• Prepare necessary documentation for criminal and non-criminal proceedings.
• Collaborate with counterparts from other institutions and external organizations (e.g., public sector, government, law enforcement) to gather intelligence as needed.
• Ensure investigations are conducted and completed promptly.
• Identify and communicate procedural weaknesses to businesses and ensure remediation processes are in place.
• Maintain awareness of emerging trends and investigative techniques in the area of specialty.
• Represent the department on internal projects and committees as required.

SHAREHOLDER RESPONSIBILITIES

• Contribute to the development of the business plan, operationalize it, and deliver on assigned services and functionalities.
• Collaborate with key business leaders to develop business plans, ensuring optimal resource utilization.
• Monitor and communicate the effectiveness of strategies, programs, and practices related to the area of accountability.
• Ensure programs, policies, and practices meet business needs, comply with requirements, and align with business priorities.
• Proactively identify key business opportunities and recommend enhancements or modifications.
• Coordinate activities with partners across the organization, including HR, Technology, Finance, and Risk Management.
• Ensure the team operates in compliance with applicable internal and external requirements.
• Foster relationships with business lines and corporate functions to ensure alignment with enterprise and regulatory requirements.
• Stay informed about emerging issues, trends, and evolving regulatory requirements.
• Maintain a culture of risk management and control supported by effective processes.

EMPLOYEE / TEAM RESPONSIBILITIES

• Provide overall team management, offering leadership and guidance.
• Set targets and objectives for the team and deliver results.
• Develop team members in all aspects of related competencies and act as a resource and mentor.
• Enhance team expertise to align with business demands; assess team skills and capabilities.
• Lead a high-performing team; provide feedback and performance reviews, coaching, and development.
• Manage employees in compliance with all human resources policies and procedures.
• Share knowledge, information, skills, and expertise among the team, ensuring timely communication of issues.
• Foster a cohesive team environment that promotes fairness and equity.
• Act as a brand ambassador for the business area and the bank.

BREADTH & DEPTH OF EXPERIENCE

• Provide people management leadership by hiring top talent, setting goals, developing employees, managing performance, and handling disciplinary actions.
• Manage a team of Investigators for a specific geographical area or business unit.
• Demonstrate broad and in-depth knowledge of investigative techniques and financial crime trends.
• Engage in thematic and complex investigations that may have significant reputational implications.
• Present and make recommendations to senior management.
• Coordinate and prioritize multiple initiatives while managing resource allocation.
• Establish effective relationships with various stakeholders, business sponsors, and executives.
• Possess deep knowledge of business operations, technology, and organizational practices.
• Focus on short to medium-term issues (e.g., 6-12 months).
• Report to a Senior Manager or an executive role.

EDUCATION AND EXPERIENCE

• Undergraduate degree or relevant professional certifications required.
• 7+ years of relevant experience.
• Strong knowledge of Canadian AML legislation and guidance, including FINTRAC, OSFI, and PCMLTFA.
• Strong understanding of Ministerial Directives.
• Extensive knowledge and experience with KYC requirements, enhanced due diligence, and high-risk customer programs.
• In-depth knowledge of various entity types that may be classified as high risk.
• Awareness of current and emerging trends in money laundering and terrorist financing.
• Excellent oral and written communication skills.
• Strong coaching and counseling abilities.
• Capacity to delegate work, work independently, and build positive relationships.
• Strong decision-making and critical thinking skills.
• Ability to respond swiftly to shifting priorities.
• Proficiency in managing budgets and resource allocation.
• Competence in using computer applications, including MS Office.
• Ability to exercise sound judgment in decision-making.
• Capacity to handle confidential information with discretion.

About Us: TD is one of the leading global financial institutions and the fifth largest bank in North America by branches. We deliver exceptional customer experiences to over 27 million households and businesses. More than 95,000 TD colleagues contribute their skills, talent, and creativity to the Bank. We are guided by our vision to be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Package: Our Total Rewards package reflects our commitment to supporting our colleagues in achieving their financial, physical, and mental well-being goals. Total Rewards includes a base salary, variable compensation, health benefits, savings and retirement programs, paid time off, and career development opportunities.

Additional Information: We appreciate your interest in building a career with TD. Through development conversations, training programs, and a competitive benefits plan, we are committed to providing the support our colleagues need to thrive.

Training & Onboarding: We will provide comprehensive training and onboarding sessions to ensure you have everything necessary to succeed in your new role.

Interview Process: We will reach out to candidates of interest to schedule interviews and communicate outcomes to all applicants.

Accommodation: Your accessibility is important to us. Please inform us if you require accommodations to help remove barriers during the interview process.

Language Requirement: N/A.

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