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Business Operations Manager

2 months ago

ChathamKent, Canada Seasons Retirement Communities Full time

Job Summary:

We are seeking a highly skilled Business Manager to join our team at Seasons Retirement Communities. As a Business Manager, you will be responsible for overseeing all aspects of office and clerical duties, ensuring seamless operations and exceptional resident experience.

Key Responsibilities:

  • Provide exceptional customer service to residents, visitors, and service team members, ensuring a positive and welcoming experience.
  • Manage all financial aspects, including accounts payable, accounts receivable, billing, and payments, ensuring accuracy and timeliness.
  • Oversee scheduling, performance management, payroll, and collective bargaining agreements, ensuring compliance and fairness.
  • Develop and implement policies and procedures to ensure regulatory compliance and standards are met.
  • Collaborate with service team members and leaders to achieve operational excellence and resident satisfaction.
  • Perform other duties as assigned to ensure the smooth operation of the community.

Requirements:

  • Covid-19 vaccination is mandatory.
  • Minimum of two years of relevant experience in Seniors Housing or Hospitality, with a preference for certification or diploma in administration.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Exceptional customer service and conflict resolution skills.
  • Current CPR and First Aid certification.
  • Class G/Class 5 driver's license with a clear driver's abstract (applicable to Ontario/Alberta).

What We Offer:

Seasons Retirement Communities is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment.