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Operations Customer Service Representative
2 months ago
Unlock Your Potential with Intelcom - Dragonfly
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as an Operations Customer Service Representative. As a key member of our delivery team, you will play a vital role in ensuring seamless customer experiences.
Key Responsibilities
- Provide exceptional customer service to clients and drivers, ensuring timely and efficient delivery of packages.
- Work collaboratively with various stakeholders, including customers, drivers, and internal teams, to resolve issues and improve delivery processes.
- Manage and maintain accurate records of packages, including tracking and reporting.
- Utilize data entry and reporting skills to analyze and improve delivery performance.
- Stay calm and composed in high-pressure situations, providing solutions to complex problems.
About Intelcom - Dragonfly
Intelcom - Dragonfly is a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. Our goal is to provide innovative services and delivery methods, while integrating customer experience and logistics technologies into our operations.
What We Offer
- A dynamic and fast-paced work environment with opportunities for growth and development.
- A collaborative team culture that values diversity and inclusion.
- Competitive compensation and benefits package.
- Professional development opportunities to enhance your skills and knowledge.
