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Customer Service Representative

2 months ago

Moncton, New Brunswick, Canada AK Transportation Ltd Full time
About the Role

We are seeking a highly skilled Customer Relations Clerk to join our team at AK Transportation Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.

Key Responsibilities
  • Develop Communication Strategies

Develop and implement effective communication strategies to engage with clients and promote our services.

Evaluate Communication Strategies and Programs

Evaluate the effectiveness of our communication strategies and programs, and make recommendations for improvement.

Advise Clients on Advertising or Sales Promotion Strategies

Provide expert advice to clients on advertising and sales promotion strategies to help them achieve their business goals.

Answer Written and Oral Inquiries

Respond to client inquiries in a timely and professional manner, providing accurate and helpful information.

Address Customers' Complaints or Concerns

Listen to and resolve client complaints and concerns in a fair and efficient manner.

Answer Inquiries and Provide Information to Customers

Provide clients with information and support to help them make informed decisions about our services.

Explain the Type and Cost of Services Offered

Clearly explain the services we offer and their associated costs to clients.

Perform General Office Duties

Perform general office duties, including receiving and logging complaints, and maintaining accurate records.

Consult with Clients after Sale to Provide Ongoing Support

Follow up with clients after a sale to ensure they are satisfied with our services and provide ongoing support as needed.

Requirements
  • Education

Secondary (high) school graduation certificate

Experience

7 months to less than 1 year of experience in a customer service role

Health Benefits

Dental plan

Financial Benefits

As per collective agreement

Language of Work

English

Hours of Work

35 to 40 hours per week