Travel Operations Supervisor

4 weeks ago


Burnaby, British Columbia, Canada OK TOUR COMPANY LTD Full time
Job Overview

As a Travel Operations Supervisor at OK TOUR COMPANY LTD, you will be responsible for overseeing the daily functions of our travel agency, ensuring exceptional service delivery and operational efficiency.

Key Responsibilities
  • Staff Management: Lead and allocate tasks to team members to optimize performance.
  • Market Analysis: Conduct thorough research to assess market trends, consumer preferences, and competitor activities.
  • Product Development: Identify and select travel products and services that meet customer needs.
  • Pricing Strategy: Establish and enforce pricing and credit policies to maximize profitability.
  • Marketing Initiatives: Design and execute effective marketing strategies to promote our services.
  • Financial Oversight: Prepare budgets and track financial performance, ensuring alignment with company goals.
  • Staffing Needs: Assess and determine staffing requirements to maintain operational effectiveness.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Recruitment and Training: Hire, train, and manage staff and volunteers to enhance service quality.
  • Performance Evaluation: Conduct regular performance assessments to foster staff development.
  • Operational Management: Plan, organize, direct, and evaluate daily agency operations.
Qualifications
  • Education: Secondary (high) school graduation certificate.
  • Experience: A minimum of 2 years and less than 3 years in a similar role.
  • Employment Type: Permanent position.
  • Language Requirement: Proficiency in English.
  • Work Hours: 30 to 40 hours per week.


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