Senior Content Designer

3 weeks ago

Toronto, Ontario, Canada Thumbtack Full time
About the Role

We're seeking a seasoned content designer with a strong background in UX writing to help scale high-impact educational content across key product surfaces. This role will work horizontally across several product teams to scale content, manage content for new GenAI-supported experiences, and collaborate with design, product, and marketing partners to drive product positioning and communication strategy.

Responsibilities
  • Lead the creation and oversight of content strategies that train GenAI models, advising on practical and effective implementation.
  • Scale educational content across key product surfaces.
  • Design, write, edit, test, and improve content across multiple touchpoints, including product flows, navigational elements, product names, emails, tutorials, and notifications.
  • Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers, and marketing team members.
  • Demonstrate excellent communication skills and the ability to influence product decisions, team direction, and strategy.
  • Give and solicit feedback from UX design peers and contribute to the team through mentoring, onboarding, and crit participation.
  • Ensure a consistent voice and tone across Thumbtack product content.
  • Understand the relationship between business goals and user needs.
Must-Have Qualifications
  • 5+ years of professional writing experience.
  • 4+ years of experience in UX writing or content design.
  • Excellent writing and editing skills.
  • Proven ability to collaborate successfully with design and product partners.
  • Ability to articulate your rationale clearly.
  • Ability to work independently, juggle multiple work streams, and deliver on tight timelines.
  • Portfolio of writing samples.

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